Quality Analyst- Travel BPO

• As a Quality Analyst in our BPO center, you'll become the specialist who translates Quality objectives into daily team practices.
• You will play a crucial role in ensuring our teams consistently meet international quality standards.
• Assess if the agents uphold a set standard of acceptable contact management using monitoring and evaluating test contacts.
• Evaluate contact management performance and statistics by monitoring and assessing test contacts.
• Additionally, provide daily, weekly, and monthly reports to the reporting manager.
• Randomly monitor calls to ensure Client/TP standards are maintained
• Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation.
• Conducted team briefings on performance, qualitative inputs, process updates, and top errors identified through monitoring and QA.
• Able to communicate confidently and politely, with good speaking skills.

Knowledge Skills
• Proficient in English
• Strong skills in oral, written, and interpersonal communication
• Capable of easily connecting with a diverse, multi-cultural team
• Excellent abilities in coaching and providing feedback
• A sincere commitment to assisting others in their growth and success
• At least 1 year of experience in a comparable position within a BPO/contact center setting
• Previous experience in the airline or travel sectors is a considerable benefit
• Outstanding listening and analytical abilities.

Point of Contact: Mr. Sumit

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NB.: Immediate joiners are Preferred.

Interested candidates can forward their Résumés to: ++1 ++1-XXXXXXXXXX

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

Schedule:
• US shift

Work Location: In person

Speak with the employer
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