QDJ6+8| Customer Support Executive

Customer Support Executive - Manage large amounts of outgoing calls - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Analyzing customer needs and recommending products based on those needs. - Meet personal/customer service team sales targets and call handling quotas - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer - interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Take the extra mile to engage customers Required skills: - Good typing Speed. - Good Communication Skill. - Basic Computer Skills - Discipline, Positive Attitude Punctuality Read more