project manager HPM

Description

citizenM is looking for a highly motivated and accountable Project Manager to lead post-opening hotel projects, including maintenance, refurbishments, and strategic improvement projects. You will manage multiple work streams, ensure timely, on-budget delivery, and uphold citizenM standards. Preferred experience in hospitality, real estate, or facilities. This role serves as a key connection between local teams, the support office, and vendors to support hotel performance and deliver an exceptional guest experience.

Key Responsibilities

Support management of all project phases—from planning to closeout—ensuring performance and alignment with operational goals.
Define project requirements with internal teams (Operations, HPM, Procurement) and external partners (vendors, consultants, contractors).
Prepare scopes, plan resources, and execute contracts in line with policies and timelines.
Oversee on-site execution with minimal guest disruption, managing risks and operational impact.
Ensure compliance with health, safety, and quality standards on all job sites.
Run and organize project meetings and manage communications to keep stakeholders aligned and informed.
Provide support to internal and external teams, ensuring accountability and collaboration.
Project closeout: handover to your Team, Manager, and Operations, update all as-built documentation, review and share key learning points.

Skills, Knowledge and Expertise

Bachelor / Master’s degree in construction, engineering, architectural (interior) background or equivalent by experience in design / build / construction / technical projects, etc.
Relevant project management experience is required, with hospitality, real estate or retail experience preferred
A passionate leader who brings enthusiasm to work and sets the stage for an inspired performance by his/her/their project team
You have an interdisciplinary and creative mindset, are focused and persistent and have an end-to-end commitment
You have experience with complex projects where various stakeholders need to come to a joint solution.
Excellent written and verbal communication skills
Strong team player with excellent organizational and coaching skills
Ability to effectively and timely present reliable information
Ability to make clear agreements and negotiate with suppliers and other third parties
Must be guest service focused and understand the expectations of hospitality demands
Affinity with an Agile and/or Lean approach of project management is a plus
You have the knowledge of country specific health and safety legislation (safety rules, safety awareness information, procedure manuals)
Location and hours:
This position will be based in the New York office, hybrid work is possible but not fully remote.
This is a full time position
Travel is involved, according to the number and location of projects

Benefits

citizenM experience nights for you (and friends and family)
Personal and professional development opportunities and programs
Latest tech devices and all the tools you need to be successful in your role
Medical, Dental, Vision, FSA, DCA, 401K
Flexible public holidays
Employee assistance program
Varied team days and social events (from food trucks and quizzes at the office to parties on boats)

About citizenM
citizenM is an affordable luxury hotel chain for mobile citizens of the world. With a style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design-driven, and value-conscious. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA, and Asia, with more to come soon. We are proud to put hospitality back into the hospitality industry and have received numerous awards for our groundbreaking approach. We like to do things differently. This means our hotels are not traditional… and neither are our support offices. We're open-minded, with kind hearts and global minds.

We actively seek applications from qualified individuals and groups who are under-represented in the workplace, whether in relation to religion, ethnicity, age, gender identity, sexual orientation or disability. We’re also happy to make accommodations in the interview process and beyond to best suit the needs and strengths of disabled people and neurodivergent individuals. If you require accommodations, please add a note in your application and we will work together to find the best solution possible. Read more