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Product Support Specialist
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#765408
Remote / WFH
Jomablue
Job Description
Full job description
Join Our Team
We’re building more than software — we’re building a workplace where people grow, belong, and do their best work.
Join a team where you're heard. trusted. empowered.
About Us
Jomablue is a premium event technology company with teams in Sydney, London, Singapore, and the Americas.
We help organisations plan, deliver, and learn from complex live events. From the world’s fastest check-in and badging to real-time lead capture and engagement data, our platform and award-winning professional services team are trusted by global enterprise brands.
We are proud to be certified as a Great Place to Work, a recognition based on the experiences and feedback of our people. It reflects a culture where how we work and support each other matter as much as what we deliver.
Product Support Specialist
Sydney, Australia
The Product Support Specialist reports to the Technology Services Manager and is the knowledge expert on the Jomablue platform. This role exists to ensure our internal teams and our customers can build, deliver, and optimise events with confidence, supported by deep product knowledge and a relentless focus on quality.
This role will support the successful implementation of Jomablue across the customer event journey; from registration data and CRM integrations through to event configuration, mobile apps, and virtual experiences. You will spend most of your time interfacing with our internal delivery teams and will be required to engage directly with customers in technical review workshops, integration planning sessions, and escalations where deep product expertise is required.
Full-time
Hybrid
Join Our Team
We’re building more than software — we’re building a workplace where people grow, belong, and do their best work.
Join a team where you're heard. trusted. empowered.
About Us
Jomablue is a premium event technology company with teams in Sydney, London, Singapore, and the Americas.
We help organisations plan, deliver, and learn from complex live events. From the world’s fastest check-in and badging to real-time lead capture and engagement data, our platform and award-winning professional services team are trusted by global enterprise brands.
We are proud to be certified as a Great Place to Work, a recognition based on the experiences and feedback of our people. It reflects a culture where how we work and support each other matter as much as what we deliver.
Product Support Specialist
Sydney, Australia
The Product Support Specialist reports to the Technology Services Manager and is the knowledge expert on the Jomablue platform. This role exists to ensure our internal teams and our customers can build, deliver, and optimise events with confidence, supported by deep product knowledge and a relentless focus on quality.
This role will support the successful implementation of Jomablue across the customer event journey; from registration data and CRM integrations through to event configuration, mobile apps, and virtual experiences. You will spend most of your time interfacing with our internal delivery teams and will be required to engage directly with customers in technical review workshops, integration planning sessions, and escalations where deep product expertise is required.
Full-time
Hybrid
