Verified Job
Engineering - Architecture
Product Support Engineer
Engineering - Architecture
#742462
Remote / WFH
Video SDK · Surat, Gujarat ·
Job Description
Job description
Position : Product Support Engineer
Location : Surat, GJ (Onsite)
Education Required : BE/BTech in CS/IT
Experience Range : 1 - 3 Years
Key Responsibilities
• Monitor production systems and proactively identify service issues.
• Analyze application, infrastructure, and service logs to troubleshoot incidents.
• Perform root cause analysis (RCA) and work with engineering teams to drive issue resolution.
• Investigate customer-reported issues and provide timely updates and resolutions.
• Collaborate with Product, Engineering, and Customer Success teams to ensure high service reliability.
• Create and maintain troubleshooting guides, runbooks, and incident documentation.
• Track recurring issues and recommend improvements to enhance system stability.
• Support deployment validation and post-release monitoring activities.
Must-Have Skills
• 1 to 3 years of experience in Technical Support, Product Support, Site Reliability, or a related role.
• Good understanding of backend systems and infrastructure fundamentals.
• Working knowledge of Python & Javascript for debugging, log analysis, automation, or scripting tasks.
• Experience with monitoring and observability tools.
• Strong ability to analyze logs, trace issues across systems, and determine root causes.
• Basic understanding of APIs, microservices, databases, and cloud environments.
• Familiarity with Linux environments and command-line troubleshooting.
Position : Product Support Engineer
Location : Surat, GJ (Onsite)
Education Required : BE/BTech in CS/IT
Experience Range : 1 - 3 Years
Key Responsibilities
• Monitor production systems and proactively identify service issues.
• Analyze application, infrastructure, and service logs to troubleshoot incidents.
• Perform root cause analysis (RCA) and work with engineering teams to drive issue resolution.
• Investigate customer-reported issues and provide timely updates and resolutions.
• Collaborate with Product, Engineering, and Customer Success teams to ensure high service reliability.
• Create and maintain troubleshooting guides, runbooks, and incident documentation.
• Track recurring issues and recommend improvements to enhance system stability.
• Support deployment validation and post-release monitoring activities.
Must-Have Skills
• 1 to 3 years of experience in Technical Support, Product Support, Site Reliability, or a related role.
• Good understanding of backend systems and infrastructure fundamentals.
• Working knowledge of Python & Javascript for debugging, log analysis, automation, or scripting tasks.
• Experience with monitoring and observability tools.
• Strong ability to analyze logs, trace issues across systems, and determine root causes.
• Basic understanding of APIs, microservices, databases, and cloud environments.
• Familiarity with Linux environments and command-line troubleshooting.
