Verified Job
Accounting - Finance
Product Owner, Voice
Accounting - Finance
#641945
Remote / WFH
Job Description
Product Owner, Voice
Job Summary: The PO is dedicated 100% to the Squad and prioritizes activities of the squad.
Main Responsibilities:
• Improve customer experience in critical customer journeys for differentiated client experience.
• Drive Digital First Contact strategy to achieve channel defection.
• Execute digital sales and marketing channels capabilities enhancement, as aligned with segments and markets priorities.
Requirements: Agile Methodology training certified, Project management certified, strong experience and knowledge on Contact Centre solution and technology for inbound and outbound, strong knowledge on Contact Centre assisted platform including WFM, QM and CTI, Customer experience centric, Strong stakeholder management skill, Fast learner.
Job Summary: The PO is dedicated 100% to the Squad and prioritizes activities of the squad.
Main Responsibilities:
• Improve customer experience in critical customer journeys for differentiated client experience.
• Drive Digital First Contact strategy to achieve channel defection.
• Execute digital sales and marketing channels capabilities enhancement, as aligned with segments and markets priorities.
Requirements: Agile Methodology training certified, Project management certified, strong experience and knowledge on Contact Centre solution and technology for inbound and outbound, strong knowledge on Contact Centre assisted platform including WFM, QM and CTI, Customer experience centric, Strong stakeholder management skill, Fast learner.
