Product Manager – Onboarding Go-to-Market, Real-Time Payments

Full job description
See yourself in our team
At Commonwealth Bank of Australia (CBA) , we are committed to reimagining banking through technology, innovation, and customer-first thinking. Our Payments Transactions team is at the heart of that transformation – delivering future-ready real-time payments and API-driven solutions that support businesses, corporates, and institutions across Australia and beyond.

As we continue to build our Payments as a Service platform, we are looking for a passionate Product Manager to join our Real-Time Payments team. This role will play a pivotal part in shaping how customers discover, access, and adopt our next-generation payments products.

Do work that matters
We’re launching a portfolio of modern, API-powered payment solutions designed for business and institutional customers. The primary focus of this role is to design and deliver an onboarding experience that is intuitive, fast, and scalable — making it easy for customers to access our products, reduce time-to-value, and ensure a high-quality experience from day one.

This includes leading the end-to-end onboarding strategy: from defining the ideal customer journey and removing friction in the sales and implementation process, through to ensuring scalability and operational readiness. This role also contributes to the go-to-market strategy, helping to align onboarding with broader product growth goals and sales enablement.

Your responsibilities include but are not limited to:

Lead the design of seamless, efficient onboarding processes for real-time payments and API products.

Map and improve the end-to-end journey — from initial interest and sales engagement through to implementation and activation.

Collaborate with design, technology, and operational teams to ensure the onboarding experience is scalable, low-touch where appropriate, and consistently excellent.

Identify bottlenecks in the onboarding and integration process, and lead initiatives to remove or simplify them.

Partner with engineering and delivery teams to ensure documentation, tools, and support meet customer and sales team needs.

Contribute to GTM planning with a focus on how onboarding supports customer acquisition and rapid adoption.

Help define target customer segments, value propositions, and positioning that align with a frictionless onboarding approach.

Collaborate with sales and relationship teams to develop onboarding playbooks, guides, and tools.

Ensure sales teams can confidently support customers through the initial stages of their journey.

Define and track key product and onboarding experience metrics — such as time-to-onboard, dropout points, and customer satisfaction.

Use insights to continually refine the onboarding process and improve scalability and conversion rates.

Act as a champion for customers, always seeking to understand and address their onboarding pain points.

Apply a human-centred, iterative approach to experience design.


We are looking for people who have

Experience in onboarding design, implementation journeys, or service delivery for B2B technology or financial services.

A customer-first mindset with a strong ability to map and simplify end-to-end user journeys.

Knowledge of payments, APIs, or platform-based product models (or a strong interest in learning).

Strong cross-functional collaboration skills — able to influence teams across product, engineering, operations, and sales.

Commercial awareness and ability to align onboarding improvements to product growth and adoption goals.

Problem-solving and analytical skills, with the ability to identify friction points and design data-led solutions.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 19/07/2025
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