Verified Job
Healthcare
Process Trainer - (US Healthcare)
Healthcare
#753690
Remote / WFH
TELUS Digital Philippines · Gurugram, Haryana ·
Job Description
Job description
Key Responsibilities:
• Deliver New Hire Training (NHT) for US healthcare voice process Health and Welfare domain
• Conduct regular refresher and upskilling training sessions based on process updates and quality gaps
• Collaborate with Quality and Operations teams to identify training needs
• Design, update, and maintain training content, SOPs, and job aids
• Monitor training effectiveness through assessments, mock calls, and certification processes
• Maintain training MIS and prepare weekly/monthly training performance reports
• Ensure compliance with HIPAA and other regulatory guidelines in all training content
• Support nesting and transition phases for new joiners to ensure seamless ramp-up
Key Responsibilities:
• Deliver New Hire Training (NHT) for US healthcare voice process Health and Welfare domain
• Conduct regular refresher and upskilling training sessions based on process updates and quality gaps
• Collaborate with Quality and Operations teams to identify training needs
• Design, update, and maintain training content, SOPs, and job aids
• Monitor training effectiveness through assessments, mock calls, and certification processes
• Maintain training MIS and prepare weekly/monthly training performance reports
• Ensure compliance with HIPAA and other regulatory guidelines in all training content
• Support nesting and transition phases for new joiners to ensure seamless ramp-up
