Verified Job
Trainer
Process Trainer International (BPO)
Trainer
#740076
Remote / WFH
Vishal Consultants
Job Description
Key Responsibilities
• Conduct induction and new hire training for International Voice/Non-Voice processes.
• Deliver training on communication skills, customer service, accent neutralization, soft skills, and process knowledge.
• Develop and update training content, presentations, and learning materials.
• Evaluate trainee performance through assessments, mock calls, and regular feedback.
• Identify learning gaps and implement improvement plans.
• Collaborate with Operations and Quality teams to improve employee performance.
• Conduct refresher training sessions and coaching for existing employees.
• Track training effectiveness and maintain training reports and documentation.
• Ensure adherence to client processes, quality standards, and compliance requirements.
Experience
• 1 year of International BPO Experience.
• Experience should be on paper as "Process Trainer"(Minimum 12 months on paper is mandatory)
• Operational knowledge - International BPO (this experience is mandatory) + voice/chat experience will work. Metrics include: Attrition, Shrinkage, TNI/TNA, Induction, SOPs, Reports, SLA
• Comfortable for 24X7 shifts.
• Excellent Communication skills.
• Immediate joiner or 10-day notice period.
• Conduct induction and new hire training for International Voice/Non-Voice processes.
• Deliver training on communication skills, customer service, accent neutralization, soft skills, and process knowledge.
• Develop and update training content, presentations, and learning materials.
• Evaluate trainee performance through assessments, mock calls, and regular feedback.
• Identify learning gaps and implement improvement plans.
• Collaborate with Operations and Quality teams to improve employee performance.
• Conduct refresher training sessions and coaching for existing employees.
• Track training effectiveness and maintain training reports and documentation.
• Ensure adherence to client processes, quality standards, and compliance requirements.
Experience
• 1 year of International BPO Experience.
• Experience should be on paper as "Process Trainer"(Minimum 12 months on paper is mandatory)
• Operational knowledge - International BPO (this experience is mandatory) + voice/chat experience will work. Metrics include: Attrition, Shrinkage, TNI/TNA, Induction, SOPs, Reports, SLA
• Comfortable for 24X7 shifts.
• Excellent Communication skills.
• Immediate joiner or 10-day notice period.
