Process Excellence Lead - Assistant Manager

About the Job

We are looking for a highly motivated and experienced professional to join our team as an Assistant Manager. In this role, you will be responsible for identifying and analyzing project opportunities in existing processes where Lean Six Sigma (LSS) methodologies can be applied. This includes executing and supervising LSS projects, ensuring that they are completed efficiently and effectively.

The ideal candidate will have a strong analytical mindset, excellent communication skills, and prior experience in leading projects. They should also possess a working knowledge of MS Office and be flexible with work timings. Experience in BPO or shared services is highly desirable.

Responsibilities and Expectations

The successful candidate will be responsible for:
- Identifying GB project opportunities in existing processes
- Running requirements gathering workshops with internal and external customers
- Analyzing and capturing requirements
- Detailing requirements
- Applying various LSS tools on GB qualified and approved projects to achieve desired efficiency gains and increased customer happiness

Required Skills and Qualifications

The ideal candidate will possess:
- A graduate or postgraduate degree in MBA or B-Tech or any other field with an analytical background
- Prior experience in BPO or shared services
- Excellent communication and analytical skills
- Strong leadership skills and ability to work independently

Benefits and Perks

In return for your hard work and dedication, we offer a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off. Our organization values diversity and inclusion and is committed to creating a dynamic work environment that promotes respect and integrity, customer focus, and innovation. Read more