Verified Job
Trainer
Process Audit & Trainer
Trainer
#722469
Remote / WFH
Navis · Chennai, Tamil Nadu ·
Job Description
Job description
Job Title Sr.Executive / Assistant Manager Process Audit & TrainingLocation - ChennaiJob Description:To audit and review current presales process and establish a well-defined processTo audit presales calls and observe interactions with customers to assess quality and monitor the adherence of processes setTo coach individuals on a regular basis; providing specific guidance thus improving individual and teams performanceConduct sales calls audit and identify areas of improvement and provide trainingTo analyze sales & customer service specific training need, develop relevant content & ensure effective training delivery of the sameTo conduct training for new and current associates and develop precise and individualized training plans for underperforming staffTo observe sales encounters and CRM interactions with customers and determine the training needs for individuals and teamTo do sales perspective competitor analysis; study the difference in product and customer service aspectsTo create competitor awareness in the sales team and educate on product advantagesTo deliver product training on a regular basis reiterating value based selling practicesTo coordinate with respective customer facing departments for preparation of product training content Provide regular updates on current market trends, customer requirements and government norms to respective stakeholdersTo ideate and provide consistent learning through various alternate means (video-based learning, case studies, etc.)To participate in review meetings and provide inputs on strengths and areas of improvementsPerformance IndicatorsAudit analysis reportRevised process documentAudit plan & execution reportTraining reportCall audit reportMentoring / Coaching reportRequired Skills: Presales & Sales Audit KnowledgeTraining & content developmentCommunication Interpersonal skillOrganizational skillMinimum Qualification:Certified Trainer with Bachelors degreeSix Sigma Certification (preferable)Minimum Experience:3-5 yrs of work experience in a similar role preferably in real estate.
₹1L–₹50L a year
Full–time
Job Title Sr.Executive / Assistant Manager Process Audit & TrainingLocation - ChennaiJob Description:To audit and review current presales process and establish a well-defined processTo audit presales calls and observe interactions with customers to assess quality and monitor the adherence of processes setTo coach individuals on a regular basis; providing specific guidance thus improving individual and teams performanceConduct sales calls audit and identify areas of improvement and provide trainingTo analyze sales & customer service specific training need, develop relevant content & ensure effective training delivery of the sameTo conduct training for new and current associates and develop precise and individualized training plans for underperforming staffTo observe sales encounters and CRM interactions with customers and determine the training needs for individuals and teamTo do sales perspective competitor analysis; study the difference in product and customer service aspectsTo create competitor awareness in the sales team and educate on product advantagesTo deliver product training on a regular basis reiterating value based selling practicesTo coordinate with respective customer facing departments for preparation of product training content Provide regular updates on current market trends, customer requirements and government norms to respective stakeholdersTo ideate and provide consistent learning through various alternate means (video-based learning, case studies, etc.)To participate in review meetings and provide inputs on strengths and areas of improvementsPerformance IndicatorsAudit analysis reportRevised process documentAudit plan & execution reportTraining reportCall audit reportMentoring / Coaching reportRequired Skills: Presales & Sales Audit KnowledgeTraining & content developmentCommunication Interpersonal skillOrganizational skillMinimum Qualification:Certified Trainer with Bachelors degreeSix Sigma Certification (preferable)Minimum Experience:3-5 yrs of work experience in a similar role preferably in real estate.
₹1L–₹50L a year
Full–time
