Verified Job
IT / Software / Data Analyst
Platform Creator Experience Lead – AI Platforms
IT / Software / Data Analyst
#9229
Remote / WFH
Manulife
Job Description
Position Responsibilities:
Creator Experience Ownership
• Own the end‑to‑end creator journey across the Global AI Platform—from discovery and onboarding to production and scale.
• Act as the primary advocate for creators, ensuring smooth golden paths and associated pain points shape platform priorities.
• Define and track experience and adoption signals (activation, engagement, reuse, friction, satisfaction).
Frontend, UX & Flow Design
• Shape the look, feel, and usability of platform portal, dev container, and other self‑service pathways.
• Ensure creator paths are clear, opinionated, and low‑friction.
• Ensure in‑product AI assistant provides active guidance and comprehensive information.
Golden Paths & Convenience Features
• Identify and champion high‑impact convenience features that materially reduce creator effort and cognitive load.
• Design, evolve, and validate golden paths that are secure, governed, and production‑ready by default.
• Ensure the safe path is the easy path, embedding governance and controls into normal workflows.
• Take full advantage of AI capabilities help creators develop and deploy efficiently and responsibly.
Feedback‑Driven Continuous Improvement
• Establish continuous feedback loops using in‑platform signals, telemetry, creator conversations, and adoption data.
• Synthesize insights into a clear experience improvement backlog and work with product engineering to drive tangible change.
• Close the loop visibly for creators (signal → action → improvement).
Platform as Product Leadership
• Help shift the organization toward treating the AI Platform as a product creators choose, not capabilities they must use.
• Balance creator velocity with enterprise needs (risk, security, scale) through design, not restriction.
• Partner with change management, strategy, program management, and governance teams to ensure experience, learning, and controls reinforce each other.
Qualifications:
• Experience shaping internal platforms, developer tools, or digital products with a strong focus on user experience and adoption.
• Comfort working closely with product engineering teams in complex, regulated environments.
• Experience in designing and building interfaces for smooth user pathways backed by intuitive design data and feedback.
• Enough Technical fluency in AI and developer platforms to engage engineers and data scientists.
• Hands-on coding experience a plus.
What Success Looks Like
• Creators actively laud the Global AI Platform.
• Self-service for faster onboarding, high component reuse, and low friction across the AI solution lifecycle.
• Golden paths are widely used, loved and continuously improved.
• Clear evidence that platform experience improvements drive adoption, trust, and business value.
When you join our team:
• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
e refer to our personal information collection statement.
Creator Experience Ownership
• Own the end‑to‑end creator journey across the Global AI Platform—from discovery and onboarding to production and scale.
• Act as the primary advocate for creators, ensuring smooth golden paths and associated pain points shape platform priorities.
• Define and track experience and adoption signals (activation, engagement, reuse, friction, satisfaction).
Frontend, UX & Flow Design
• Shape the look, feel, and usability of platform portal, dev container, and other self‑service pathways.
• Ensure creator paths are clear, opinionated, and low‑friction.
• Ensure in‑product AI assistant provides active guidance and comprehensive information.
Golden Paths & Convenience Features
• Identify and champion high‑impact convenience features that materially reduce creator effort and cognitive load.
• Design, evolve, and validate golden paths that are secure, governed, and production‑ready by default.
• Ensure the safe path is the easy path, embedding governance and controls into normal workflows.
• Take full advantage of AI capabilities help creators develop and deploy efficiently and responsibly.
Feedback‑Driven Continuous Improvement
• Establish continuous feedback loops using in‑platform signals, telemetry, creator conversations, and adoption data.
• Synthesize insights into a clear experience improvement backlog and work with product engineering to drive tangible change.
• Close the loop visibly for creators (signal → action → improvement).
Platform as Product Leadership
• Help shift the organization toward treating the AI Platform as a product creators choose, not capabilities they must use.
• Balance creator velocity with enterprise needs (risk, security, scale) through design, not restriction.
• Partner with change management, strategy, program management, and governance teams to ensure experience, learning, and controls reinforce each other.
Qualifications:
• Experience shaping internal platforms, developer tools, or digital products with a strong focus on user experience and adoption.
• Comfort working closely with product engineering teams in complex, regulated environments.
• Experience in designing and building interfaces for smooth user pathways backed by intuitive design data and feedback.
• Enough Technical fluency in AI and developer platforms to engage engineers and data scientists.
• Hands-on coding experience a plus.
What Success Looks Like
• Creators actively laud the Global AI Platform.
• Self-service for faster onboarding, high component reuse, and low friction across the AI solution lifecycle.
• Golden paths are widely used, loved and continuously improved.
• Clear evidence that platform experience improvements drive adoption, trust, and business value.
When you join our team:
• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
e refer to our personal information collection statement.
