Personal Support Worker

Full job description
Personal Support Worker

Job Number: 2+11
Job Type: Part-Time
Location: 247 Franklin St N - Sunnyside Home
Number of Positions: 1
Division: Community Services
Hours of Work: 15.5 hours biweekly, 0630-1430
Week 1: Saturday; Week 2: Sunday
Cidermill/Woodside


Union: Unifor 1106
Grade: Unifor 1106 Grade 004A
Salary Range: $31.04 - $32.43 per hour
Posting Date: May 2+, 2025 @ 12:00 AM
Closing Date: June 5, 2025 @ 11:5+ PM
Internal employees transferring from a bargaining unit to another bargaining unit or a Management/Management Support position will not be eligible for the payout of unused sick leave credits upon resignation, termination, or retirement, as per the collective agreement or HR Policy III-16 (Sick Leave). For more details please contact the Benefit Coordinator via email BenefitsHRC@regionofwaterloo.ca.
About Us!

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:
Taking only what we need
Leaving some for others
Keeping the dish clean
This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.
Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051.
Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.
The Role
Provides care and assists in the activities of daily living to residents of Sunnyside Home, under direction. Documents care and assistance given. Performs clerical, portering, and housekeeping duties as required.
Duties/Responsibilities
Assists residents to maintain personal hygiene (e.g., bathing, nail grooming, teeth cleaning, mouth care), and with dressing/undressing. Labels resident clothing and care items. Assists residents in and out of beds, wheelchairs, geriatric chairs, on/off toilets, bedpans, and commodes using resident-appropriate lifting techniques and mechanical protocols.
Carries out routine bowel and bladder programs. Distributes and cleans bedpans and urinals, as required.
Makes/changes resident beds when required. Rinses and sorts soiled clothing and linens for laundering.
Applies topical lotions, oils, and ointments under direction of RPN, RN, or delegate. Collects specimens for testing as directed.
Responds promptly to resident call lights.
Documents care provided and activities of daily living per policy. Attends resident care conferences as needed. Participates in shift reports. Observes and immediately reports changes in resident physical and emotional condition and assists to maintain condition and care records. Files monthly records to resident files, as required. Completes daily flow sheets and bowel records.
Assists residents to prepare for appointments and activities, and assists with activities, as required. Encourages participation in recreation and restorative care programs. Provides input to recreation therapist regarding social programs for residents based on interests. Assists resident care staff with resident exercises and walking. Accompanies/transports residents to in-house appointments (e.g., hairdresser, barber, optometrist, programs), and occasionally accompanies residents using taxi or med-lift transportation.
Serves and assists during meals, feeds residents as directed, cleans residents as needed, and clears tables. Documents food intake per procedures and reports unusual occurrences to RPN, RN.Tidies resident rooms, bedside tables, lockers, closets, kitchenettes, utility rooms, refrigerators, communication centres. Cleans spills, wheelchairs, gerichairs, commode chairs, and walkers. Maintains and stores equipment in good working condition, and submits work orders for repairs. Reports hazards that could impact staff and resident safety.
Assists with admissions, discharge, and transfers per instruction from Team Lead, RN, RPN, including unpacking/packing possessions and making residents feel welcomed. Answers visitor questions promptly and courteously, and re-directs to caregiver if required. Answers telephones, takes messages, and refers callers after office-hours.
Assists to locate residents per code yellow procedures.
Tends to deceased residents when directed (e.g., bathing, dressing, belongings, assisting with other preparations).
Keeps knowledge current through in-service training and communications. Demonstrates/explains work procedures to help train new staff and volunteers as directed.
Performs related duties as assigned.
Knowledge, Skills, and Abilities
Knowledge, skill, and judgment acquired through certification from an approved Personal Support Worker program, including an understanding of the geriatric population.
Must have a tuberculosis (TB) test and annual influenza immunization.
Knowledge of and ability to comply with policy, procedures, the restorative care philosophy (with a focus on team work), and related legislation.
Human relations and communication skills to interact pleasantly and professionally with residents, their families, and other staff; engage participants in recreational and social programs as directed/ instructed; assist on outings; work with RPN and RN to provide personal care; and participate as an effective team member.
Ability to read, participate in, and communicate as it relates to resident care plans, health status updates, daily reports, information forms, case histories, and flow sheets.
Ability to operate mechanical lifts and transfer devices per policy.
Must provide an acceptable a vulnerable sector police check (Level 3).
Ability to work day, evening, night, weekend, and statutory holiday hours when assigned to Sunnyside Home, and potentially when assigned to Community Alzheimer Program.
Ability to support and demonstrate the Region’s values.
The Region of Waterloo is an equal opportunity employer dedicated to an inclusive and accessible recruitment process. We actively encourage applications from diverse groups, including Black, racialized, First Nations, Métis, Inuit individuals, women, people with disabilities, and 2SLGBTQIA+ persons, and are committed to equity, diversity, accessibility, and inclusion in the workplace.
For an accommodation request, please contact us and we will work with you to meet your accessibility needs. Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number (51+) 575-4400 to request an alternate format, or email talentmanagement@regionofwaterloo.ca.
Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).
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