Verified Job
Recruiter / HR / Admin
Personal Loan Team leaders & Managers
Recruiter / HR / Admin
#50722
Remote / WFH
FinCrif
Job Description
Company Description FinCrif is a credit score analytics-based digital loan marketplace in India that offers a fully digital process for comparing and securing personal loans and financial products from banks and NBFCs. The platform helps users match with suitable loan options using advanced credit score analytics, improving approval odds and securing favorable terms. With a team of over 500 professionals, FinCrif provides personalized, responsive support throughout the loan journey. Strong partnerships with leading financial institutions enable access to exclusive offers and competitive interest rates. FinCrif is committed to making financial products accessible and easy to understand through a user-friendly, end-to-end online experience.
Role Description This is a full-time, on-site role for Personal Loan Team Leaders & Managers based in Noida. The role involves leading and motivating a team of loan advisors or sales executives to achieve personal loan acquisition and conversion targets. Responsibilities include monitoring daily performance, managing pipelines, and ensuring timely follow-up on customer leads generated through digital channels and partner banks/NBFCs. The role holder will oversee adherence to processes, quality checks, and regulatory guidelines while maintaining high standards of customer service and ethical selling. Day-to-day tasks also include coaching and training team members, coordinating with operations and credit teams for smooth disbursals, preparing reports and MIS, and recommending process improvements to enhance productivity and customer experience.
Qualifications
• Strong experience in personal loan ( Inside Tele sales ) with proven ability to lead sales or tele-calling teams in a target-driven environment. multiple bank experience required in ( PL / OD / DEBT CONDOLIDATION ) can handle 8-10 callers & for managers profile ( up to 40 callers including 4-5 leaders ).
• Solid people management skills, including team coaching, performance monitoring, conflict resolution, and motivation.
• Good understanding of personal loan products, credit policies, underwriting basics, and NBFC/bank processes.
• Excellent communication, negotiation, and customer-handling skills, with a focus on transparency and ethical practices.
• Ability to analyze data and MIS, track KPIs, forecast volumes, and make data-backed decisions to improve team performance.
• Comfort with digital platforms, CRM tools, and online workflows in a fast-paced fintech environment.
• Bachelor’s degree in Business, Finance, Management, or a related field; MBA or equivalent postgraduate qualification is an advantage.
• Prior experience in a fintech, DSA, bank, or NBFC setup managing inbound/outbound loan sales teams is highly preferred.
• Strong organizational skills, ability to work under pressure, and readiness to adapt to evolving processes and targets.
Role Description This is a full-time, on-site role for Personal Loan Team Leaders & Managers based in Noida. The role involves leading and motivating a team of loan advisors or sales executives to achieve personal loan acquisition and conversion targets. Responsibilities include monitoring daily performance, managing pipelines, and ensuring timely follow-up on customer leads generated through digital channels and partner banks/NBFCs. The role holder will oversee adherence to processes, quality checks, and regulatory guidelines while maintaining high standards of customer service and ethical selling. Day-to-day tasks also include coaching and training team members, coordinating with operations and credit teams for smooth disbursals, preparing reports and MIS, and recommending process improvements to enhance productivity and customer experience.
Qualifications
• Strong experience in personal loan ( Inside Tele sales ) with proven ability to lead sales or tele-calling teams in a target-driven environment. multiple bank experience required in ( PL / OD / DEBT CONDOLIDATION ) can handle 8-10 callers & for managers profile ( up to 40 callers including 4-5 leaders ).
• Solid people management skills, including team coaching, performance monitoring, conflict resolution, and motivation.
• Good understanding of personal loan products, credit policies, underwriting basics, and NBFC/bank processes.
• Excellent communication, negotiation, and customer-handling skills, with a focus on transparency and ethical practices.
• Ability to analyze data and MIS, track KPIs, forecast volumes, and make data-backed decisions to improve team performance.
• Comfort with digital platforms, CRM tools, and online workflows in a fast-paced fintech environment.
• Bachelor’s degree in Business, Finance, Management, or a related field; MBA or equivalent postgraduate qualification is an advantage.
• Prior experience in a fintech, DSA, bank, or NBFC setup managing inbound/outbound loan sales teams is highly preferred.
• Strong organizational skills, ability to work under pressure, and readiness to adapt to evolving processes and targets.
