Verified Job
Healthcare
Patient Care Co-Ordinator - Reception
Healthcare
#4426
Remote / WFH
TMJ, Tongue Tie & Sleep Institute
Job Description
Patient Care Coordinator (Clinical Coordination & Patient Documentation)
Location: Sion, Mumbai
Job Type: Full-Time, Monday-Wednesday-Friday 10.30am-7.00pm, Tuesday- Thursday 9.00am-5.30pm, Saturday 10.00am-5.30pm
Experience: 2+ years in clinical coordination, dental assisting, or healthcare operations
Contact: View email address on click.appcast.io
Role Purpose
The Patient Care Coordinator is the central point of communication and coordination for patient care. This role combines front desk management, clinical coordination, and patient relationship management to ensure a seamless, high-touch patient experience from consultation through treatment completion.
Key Responsibilities1. Patient Coordination & Follow-ups
Manage post-consultation follow-ups and ensure timely appointment bookings
Maintain consistent communication with patients via WhatsApp and calls
Ensure treatment continuity by tracking missed appointments and re-engaging patients
Support case progression from consultation → treatment → completion
2. Clinical & Treatment Coordination
Coordinate treatment schedules across departments (doctor, physio, therapy rooms)
Manage:
Treatment room scheduling
Physiotherapy appointments
General Anesthesia (GA) coordination
Ensure all clinical workflows run smoothly and on time
3. Diagnostics & Documentation
Coordinate intraoral scans and ensure:
Proper capture
Timely upload to patient folders
Maintain accurate and updated patient records
Assist in tracking case progress and treatment milestones
4. Patient Experience & Retention
~ Actively engage with patients to ensure they feel improvement throughout treatment
~ Communicate progress clearly:
• “You’re improving because…”
• Highlight small wins and milestones
• Identify gaps or concerns and escalate when needed
• Support treatment plan adjustments in coordination with the clinical team
Goal: Build
Trust
Long-term continuation
Strong patient referrals
5. International Patient Management
Coordinate end-to-end journey for international patients:
Appointment scheduling
Treatment planning timelines
Travel assistance (stay, logistics)
Optional experiences (sightseeing, wellness, yoga)
Ensure a smooth, concierge-level experience
6. Testimonials & Referrals
Collect patient testimonials (video/written)
Encourage and manage referral opportunities
Build long-term relationships with satisfied patients
7. Case Management & Internal Coordination
Track treatment progress across all active cases
Monitor and support transition of patients into advanced or additional treatments
Work closely with doctors, therapists, and sales team for case continuity
Skills Required
Strong attention to detail
Ability to manage clinical documentation
Clear patient communication
Basic understanding of airway & TMJ diagnostics and treatment
Preferred Qualifications
BDS (Junior Dentist)- with interest in non clinical role
Location: Sion, Mumbai
Job Type: Full-Time, Monday-Wednesday-Friday 10.30am-7.00pm, Tuesday- Thursday 9.00am-5.30pm, Saturday 10.00am-5.30pm
Experience: 2+ years in clinical coordination, dental assisting, or healthcare operations
Contact: View email address on click.appcast.io
Role Purpose
The Patient Care Coordinator is the central point of communication and coordination for patient care. This role combines front desk management, clinical coordination, and patient relationship management to ensure a seamless, high-touch patient experience from consultation through treatment completion.
Key Responsibilities1. Patient Coordination & Follow-ups
Manage post-consultation follow-ups and ensure timely appointment bookings
Maintain consistent communication with patients via WhatsApp and calls
Ensure treatment continuity by tracking missed appointments and re-engaging patients
Support case progression from consultation → treatment → completion
2. Clinical & Treatment Coordination
Coordinate treatment schedules across departments (doctor, physio, therapy rooms)
Manage:
Treatment room scheduling
Physiotherapy appointments
General Anesthesia (GA) coordination
Ensure all clinical workflows run smoothly and on time
3. Diagnostics & Documentation
Coordinate intraoral scans and ensure:
Proper capture
Timely upload to patient folders
Maintain accurate and updated patient records
Assist in tracking case progress and treatment milestones
4. Patient Experience & Retention
~ Actively engage with patients to ensure they feel improvement throughout treatment
~ Communicate progress clearly:
• “You’re improving because…”
• Highlight small wins and milestones
• Identify gaps or concerns and escalate when needed
• Support treatment plan adjustments in coordination with the clinical team
Goal: Build
Trust
Long-term continuation
Strong patient referrals
5. International Patient Management
Coordinate end-to-end journey for international patients:
Appointment scheduling
Treatment planning timelines
Travel assistance (stay, logistics)
Optional experiences (sightseeing, wellness, yoga)
Ensure a smooth, concierge-level experience
6. Testimonials & Referrals
Collect patient testimonials (video/written)
Encourage and manage referral opportunities
Build long-term relationships with satisfied patients
7. Case Management & Internal Coordination
Track treatment progress across all active cases
Monitor and support transition of patients into advanced or additional treatments
Work closely with doctors, therapists, and sales team for case continuity
Skills Required
Strong attention to detail
Ability to manage clinical documentation
Clear patient communication
Basic understanding of airway & TMJ diagnostics and treatment
Preferred Qualifications
BDS (Junior Dentist)- with interest in non clinical role
