Parts Salesperson

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch and Dynapac.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe.

Job Description
About the Role

This role involves ensuring both external and internal customers are supplied with the correct parts in a timely manner, whilst maintaining high customer service standards at all times on the phone, counter sales and between branches.

Principle Accountabilities:

Process all branch spare parts orders, including pricing, opening of new parts on the computerised system and placement of orders to overseas and local suppliers
Pick parts orders for customers
Answer telephone queries relating to parts orders
Assist staff members with inventory management
Pack goods for dispatch
Receipt incoming parts orders, branch transfers external suppliers
Load and unload incoming and outgoing goods
Greet customers at the counter and answer their parts queries and place orders
Provide staff with a technical assistance and general support
Provide assistance to the Sales Department
Ensure compliance with the relevant OHSQ
Role Requirements:

Adequate level of literacy and numeracy skills
Adequate computer keyboard skills
Good phone manner
Customer service focus
Ability to present a professional, friendly and approachable image
Good organisational skills
Ability to work cooperatively in a team environment
Must have an enthusiastic and willing approach to learn new skills and help others
Desired Skills and Experience
Benefits:

An attractive remuneration package commensurate with your experience.
A commitment to your ongoing professional development.
Employee milestone, reward and recognition programs.
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