Operations & Social Media Executive
Job Description
Location: Jagatpura, Jaipur
Employment Type: Full-Time
Experience: 0–2 Years (Freshers with relevant skills are welcome)
About the Role
We are looking for a proactive and organized Operations & Social Media Executive to manage our brand's social media presence and handle day-to-day e-commerce logistics through Shiprocket. This role is ideal for someone who enjoys both creative work and operational tasks.
ResponsibilitiesSocial Media Management
Manage Instagram, Facebook, and other social media accounts.
Upload posts, reels, stories, and product updates.
Respond to customer comments and direct messages.
Coordinate with the content team for posting schedules.
Monitor social media performance and engagement.
Stay updated with social media trends and suggest new content ideas.
E-commerce & Logistics (Shiprocket)
Process daily customer orders using Shiprocket.
Generate shipping labels and arrange order dispatches.
Track shipments and resolve delivery issues.
Coordinate with courier partners for pickup and delivery.
Handle RTO (Return to Origin) and return orders.
Maintain order records and inventory updates.
Coordinate with the warehouse team to ensure timely order fulfillment.
Requirements
Basic knowledge of Instagram, Facebook, and social media platforms.
Familiarity with Shiprocket or any e-commerce shipping platform is preferred.
Good communication skills in English and Hindi.
Basic computer knowledge (Excel/Google Sheets).
Well-organized with good attention to detail.
Ability to multitask and work in a fast-paced environment.
Preferred Skills
Experience with Shopify, WooCommerce, or other e-commerce platforms is a plus.
Basic Canva or photo/video editing skills.
Customer support experience is an added advantage.
What We Offer
Competitive salary.
Opportunity to work with a growing e-commerce brand.
Hands-on experience in digital marketing and e-commerce operations.
Career growth opportunities based on performance.
Pay: ₹14,000.00 - ₹25,000.00 per month
Work Location: In person
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