Verified Job
Internet
Customer Relationship Executive
Internet
#776059
Remote / WFH
optm
Job Description
As a Customer Relationship Executive, you will be the primary point of contact for our patients, ensuring a smooth, compassionate, and premium experience from their first enquiry through consultation, treatment, and follow-up.
You will play a critical role in improving patient satisfaction, treatment adherence, and long-term engagement.
Key Responsibilities
Patient Relationship Management
Serve as the primary relationship manager for patients throughout their healthcare journey.
Build trust through proactive communication and personalized support.
Deliver a premium patient experience across every interaction.
Address patient concerns promptly and professionally.
Appointment & Consultation Coordination
Schedule consultations, diagnostics, and follow-up appointments.
Coordinate with doctors, physiotherapists, and internal teams.
Send reminders and ensure high appointment adherence.
Minimize cancellations and missed appointments.
Patient Follow-up
Conduct regular follow-up calls and WhatsApp communication.
Track treatment progress and patient compliance.
Encourage completion of treatment plans and diagnostics.
Escalate clinical concerns to the medical team when required.
CRM & Documentation
Maintain accurate patient records in the CRM.
Update consultation notes, follow-ups, and treatment milestones.
Generate daily activity reports and follow-up trackers.
Customer Experience
Resolve patient queries with empathy and professionalism.
Collect patient feedback and testimonials.
Ensure high patient satisfaction and retention.
Cross-functional Coordination
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
Show less
You will play a critical role in improving patient satisfaction, treatment adherence, and long-term engagement.
Key Responsibilities
Patient Relationship Management
Serve as the primary relationship manager for patients throughout their healthcare journey.
Build trust through proactive communication and personalized support.
Deliver a premium patient experience across every interaction.
Address patient concerns promptly and professionally.
Appointment & Consultation Coordination
Schedule consultations, diagnostics, and follow-up appointments.
Coordinate with doctors, physiotherapists, and internal teams.
Send reminders and ensure high appointment adherence.
Minimize cancellations and missed appointments.
Patient Follow-up
Conduct regular follow-up calls and WhatsApp communication.
Track treatment progress and patient compliance.
Encourage completion of treatment plans and diagnostics.
Escalate clinical concerns to the medical team when required.
CRM & Documentation
Maintain accurate patient records in the CRM.
Update consultation notes, follow-ups, and treatment milestones.
Generate daily activity reports and follow-up trackers.
Customer Experience
Resolve patient queries with empathy and professionalism.
Collect patient feedback and testimonials.
Ensure high patient satisfaction and retention.
Cross-functional Coordination
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
Show less
