Operations Manager

I. Job Summary


This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.
Location: 4668 25th SE Calgary, AB T2B 3M2
Schedule/Shift: Monday to Friday with rotating start times every two weeks (3:30 AM, 5:45 AM or 7:00 AM); 3:30 AM shift includes one Saturday on-call per month.


II. Essential Duties and Responsibilities
Onboarding • Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties • Meet with new frontline employees daily to ensure consistent communication and support of onboarding.
Developing • Provide timely and consistent touchpoints with frontline employees. • Regular review of best practices to enhance daily performance • Focus on understanding and progress of frontline employee career goals
Coaching • Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success • Actively practice and seek feedback on coaching conversations.
Mentoring • Lead by example to ensure safety practices are paramount with each employee and • Teaching and developing an understanding of the WM Way
Performance Management • Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining. • Documents and maintains records required by regulatory agencies such as the Department of Transportation.
Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
III. Qualifications


A. Required Qualifications
Associate's Degree or in lieu of a degree Required or
High School Diploma (accredited) and two (2) years of relevant work experience. Required
Successful completion of the WM Route Manager Trainee program Required and
must be at least 18 years of age Required and
legally eligible to work in the country where the position is located Required
Valid Driver's License Required
IV. Physical Requirements


Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
V. Benefits


At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.


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