Operations Leader - Hospitality Experiences

Gateway Casinos Entertainment Limited


Host, Hospitality ​/ Hotel ​/ Catering, Server​/Wait Staff
Gateway Casinos Entertainment Limited • Edmonton, AB, Canada • via Learn4Good
17 hours ago
Full–time and Part-time
No Degree Mentioned
Apply on Learn4Good
Job description
Description
Position at Starlight Casino

Job Type: Part-Time

The Gateway to Your Future
It all starts with you. You are passionate and knowledgeable about sports. The Host/Hostess position harnesses your valuable customer service skills and grows with our team. What you bring is an eagerness to listen and learn, and an ability to maintain your cool under pressure. The hostess creates welcoming energy from the moment our guests walk through the door until they leave.

You manage the flow of the restaurant and generate customer loyalty, so put yourself in the heart of the action. The hostess also processes all reservations and plans guest seating arrangements, while helping servers with food and beverage expediting, bussing and cleaning. What we provide you is a stellar benefits package for full-time employees, a flexible work/life balance and the chance to move up the ladder at a company with more than 27 locations across Canada.

We Provide
• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities
• Engage with others and provide a premium guest experience.
• Are comfortable initiating conversations with guests.
• Know how to have fun on the job and enjoy a public role.
• Can juggle multiple tasks and work well under pressure.
• Benefit from working flexible hours, evenings and weekends.

What You Bring
• Host/hostess experience in the hospitality/food service industry preferred.
• Cash handling experience using POS system or cashier register.
• Tourism, promotion, marketing, entertainment or event training experience preferred.
• Serving It Right (BC)/ Proserve (Alberta) certificate/ Smart Serve (Ontario).
• World Host / Super Host certificate or other similar customer service programs preferred.
• Proven selling, marketing, and service skills in a dining, retail, or promotions environment.
• Effective public speaking skills and presence.
• Ability to pull, lift and carry objects up to 30 pounds, specifically a fully loaded serving tray.
• Knowledge of specialty food and beverage items.

Why Work With Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it?s like to be on a team that values your vision, skill and energy.

Get to Know Gateway
Gateway Casinos Entertainment Limited (?

Gateway?) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 4+ poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio.

A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada.
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beBee Careers


Operations Leader - Hospitality Experiences
beBee Careers • Edmonton, AB, Canada • via BeBee CA
10 hours ago
Full–time
No Degree Mentioned
Apply on BeBee CA
Job description
Job Description

Lead the Operations of Dynamic Hospitality Experiences

Location: Jasper, AB

Job Overview

As the General Manager of the Columbia Icefields, you will lead the operations of dynamic Hospitality Experiences located between Banff and Jasper AB, on Highway +3 at the foot of the beautiful Athabasca Glacier.

Key Responsibilities
• Develop and implement strategies to enhance employee engagement and performance
• Provide feedback and recommendations to increase the success of marketing efforts and current marketing strategies
• Establish internal monitoring systems to create accountability, identify risks, and develop contingency plans
• Lead team meetings to discuss updates, issues, and create solutions to operational challenges
• Ensure capital and maintenance projects are completed on time and budget
• Develop and deliver strategic and tactical plans to grow the business based on Key Performance Indicators (KPI's)
• Support seasonal staff camp lifestyle and foster a culture of mutual trust and wellness
• Oversee training, growth, and engagement of team members, creating succession plans and growing talent accordingly
• Grow business through innovative new products and the active management of core experiences
• Support the growth of the Glacier View Lodge into a sustainable, top-tier, boutique lodging experience
• Maintain and grow superior Standard Operating Procedures (e.g., safety, hospitality, emergency procedures)
• Represent the company as requested through media, 'fam' visits, and V.I.P. visits
• Collaborate with Banff Jasper Teams and the company as a whole, supporting growth as a greater team and taking on special projects as assigned

Requirements

We're looking for someone with:
• A proven track record of leading successful operations and achieving business goals
• Excellent communication and interpersonal skills, with the ability to inspire and motivate teams
• Strong analytical and problem-solving skills, with the ability to make sound, data-driven decisions
• Able to work effectively in a fast-paced, dynamic environment, adapting to changing priorities and deadlines
• Experience in hospitality, attractions, travel, and lodging industries, with a proven safety record and expertise in SOPs, processes, and remote camp operations
• Able to build strong relationships across all organizational levels and cultural backgrounds
• Skilled in PL management, driving employee and guest satisfaction, with broad experience across attractions, including FB, retail, events, resort ops, maintenance, and capital projects Read more