Operations Lead

Rajasthan Studio Timings: 9:45 AM – 7:30 PM, Monday to Saturday Location: N-98, Basement Office, Adinath Nagar, Jaipur (Opposite WTP Mall) Website: www.rajasthanstudio.com About Rajasthan Studio Rajasthan Studio is India's leading platform for niche art and cultural travel experiences, curating personalised, hands-on workshops with award-winning artisans across Jaipur, Jodhpur, Udaipur, Bikaner, Ajmer, and Pushkar. Every experience we offer is a journey — a two-to-six-hour immersive session where a traveller sits with a maestro, learns a centuries-old art form, and walks away with a souvenir they co-created with their own hands. Recognition & Highlights ICRT Global Award 2024 — Cultural Diversity Skift Idea Awards 2025 — Creative Thinkers in Physical Experiences G20 Tourism Expo, Jaipur — curated art experiences including Kathputli Making for international delegates GITB 2023 Inaugural Session — curated Miniature Rice Writing experience for guests Rajasthan Domestic Travel Mart 2023 — Founder & CEO Kartik Gaggar spoke on Responsible Tourism and Sustainable Cultural Experiences at an Outlook-organised session The Role We are looking for someone who is equally comfortable hosting a traveller in a potter's studio in Jaipur and pitching a bespoke retreat to a travel agent in London. This is a role for someone who loves travel, believes in the power of culture, and wants to build something meaningful. You will sit at the heart of everything Rajasthan Studio does — from the moment a traveller discovers us to the moment they leave with a piece of Rajasthan in their hands. Responsibilities Community & People Operations Hire, onboard, and manage volunteers across multiple cities; assign experiences based on their availability and strengths Build genuine, long-term relationships with volunteers — be their go-to person for support, guidance, and timely payouts Serve as the primary liaison for artists on the platform; coordinate their participation in experiences, B2B activations, and events; manage relationships and ensure their payouts are handled with care and accuracy Customer & B2B Communications Handle inbound customer enquiries across all channels — WhatsApp, social media, email, and the office number — with warmth and efficiency Engage with B2B leads (corporates, travel agencies, event companies, hotels) to understand their goals and co-design customised experience packages Plan and pitch tailored art experiences for groups, offsites, MICE events, and tourism programs Attend B2B networking events, travel marts, and industry meetups to represent Rajasthan Studio and grow the partnership pipeline Experience Hosting & Delivery Host experiences on the ground — be present, be engaging, ensure every guest leaves with a story worth telling Manage bookings end-to-end: confirmation, coordination with artists, logistics, and post-experience follow-up Onboard new experiences onto the platform — identify art forms, find the right artists, structure the experience, and get it live Platform, Listings & Marketing Manage listings on the Rajasthan Studio website and third-party travel and experience platforms — keeping content fresh, accurate, and compelling Handle social media communications to maintain an active, engaged community presence; coordinate with any content or marketing partners Identify and pursue relevant collaborations — with travel influencers, travel agencies, cultural organisations, hotels, and tourism boards Monitor website performance and flag any issues to the tech team Business Strategy & Growth Identify new cities, art forms, and traveller segments to expand Rajasthan Studio's footprint Track market trends in cultural tourism and experience travel; bring actionable insights to the team Help build and refine the B2B sales strategy — pricing, packaging, pitch decks, and outreach Think like an owner: spot gaps, propose solutions, and take initiative without waiting to be asked What You'll Learn This is not just a desk job. You will get exposure that most people take years to accumulate: The full lifecycle of a travel experience business — from curation to marketing to delivery How to sell to and manage B2B clients — corporates, travel agencies, event planners, and government tourism bodies Community building and artist management in the creative economy What sustainable, responsible tourism actually looks like in practice How to operate across multiple cities and manage distributed teams Knowledge of Rajasthan's extraordinary artistic heritage What We're Looking For 1–3 years in operations, travel, events, community management, or cultural programming. Strong communicator — able to build trust with master artisans, curious travellers, and corporate teams Genuinely passionate about art, travel, and culture Highly organised with an ability to manage bookings, people, and partnerships without things slipping through the cracks Comfortable with social media, basic CRM tools, and digital platforms Fluency in English and Hindi; willingness to travel