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Operations Capability Lead | Fixed Term Contract
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#754115
Remote / WFH
Carma
Job Description
Full job description
Description
At Carma, we're more than just a car company—we're on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we're turning the car buying (and selling!) experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we're powered by the best people—and we'd love for you to come along for the ride!
As our Operations Capability Lead, you'll play a critical role in shaping the future of our Inspection & Reconditioning Centre (IRC). You'll design the learning frameworks, career pathways and leadership programs that help our operational teams build new skills, grow their careers and deliver exceptional results. From onboarding new starters to developing future leaders, you'll create the capability systems that keep our teams performing at their best while supporting Carma's continued growth.
What you'll be doing:
Own pre sale compliance from start to finish, making sure every vehicle meets internal policy and regulatory requirements
Run detailed compliance checks including recalls, manufacturer contact, service history reviews and ASIC checks
Work closely with Buyers to keep everything moving on time and nothing falling behind
Keep vehicle keys, logbooks and documents secure, organised and audit ready at all times
Act as the central coordination point for the Buying team, keeping communication flowing and everyone on the same page
Enter and verify vehicle data using Redbook and Glass’s with strong attention to detail and zero guesswork
Support the wider team with customer service and phone based coordination when needed
Work closely with Delivery, CX, Registrations and Workshop teams to make sure handover processes run smoothly
Jump in to support sourcing activities when required, including picking up the phone and chasing key details
About you:
Experience in Learning & Development, Operational Capability, Organisational Development or Workforce Capability
Proven experience designing competency frameworks, structured learning pathways and capability programs
Experience supporting operational teams within manufacturing, logistics, automotive, warehousing or similar frontline environments
Strong understanding of workforce capability, succession planning and internal talent development
Confident coaching leaders and influencing stakeholders across multiple levels of an organisation
Excellent project management and organisational skills with the ability to manage multiple initiatives simultaneously
Strong analytical skills with experience interpreting workforce data and measuring learning outcomes
Excellent written and verbal communication skills with the ability to engage both operational and corporate stakeholders
Highly organised with exceptional attention to detail and a continuous improvement mindset
Comfortable working with Microsoft Office and learning or workforce management systems
Qualifications in Learning & Development, Human Resources, Organisational Development or a related discipline are highly regarded
What's in it for you?
Join one of Australia's fastest-growing automotive businesses and help shape how our operational teams learn, develop and grow
Build programs that create real career pathways and future leaders across the business
Work alongside passionate operational and People teams in a collaborative, high-growth environment where your ideas genuinely make an impact
Our open-plan office comes fuelled with fresh coffee, a snack stash for any craving, and Friday rooftop drinks to keep your energy in the fast lane!
Sweet perks because, well, we're a car business—enjoy discounts on Carma cars, parts, and NRMA cover to rev up your ride!
At Carma, we're all about fostering an amazing culture where you can bring your best self to work. We value collaboration, innovation and having a laugh along the way. We're committed to diversity, inclusion and safe work practices, so no matter your background or experience (or car brand of choice!), we'd love to hear from you. Please let us know if you require any reasonable adjustments throughout the interview process.
About Carma
Who we are
Carma was founded in 2021 with a bold vision to reinvent Australia’s pre-owned car experience for the better. The idea attracted multi-million dollar backing from investors, and Carma has grown exponentially ever since. We’ve sold thousands of cars and delighted countless customers, who love our innovative approach! In a short time, we’ve come a long way, named as one of the AFR’s Most Innovative companies, recognised in a number of prestigious awards – and the journey has only just begun.
Description
At Carma, we're more than just a car company—we're on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we're turning the car buying (and selling!) experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we're powered by the best people—and we'd love for you to come along for the ride!
As our Operations Capability Lead, you'll play a critical role in shaping the future of our Inspection & Reconditioning Centre (IRC). You'll design the learning frameworks, career pathways and leadership programs that help our operational teams build new skills, grow their careers and deliver exceptional results. From onboarding new starters to developing future leaders, you'll create the capability systems that keep our teams performing at their best while supporting Carma's continued growth.
What you'll be doing:
Own pre sale compliance from start to finish, making sure every vehicle meets internal policy and regulatory requirements
Run detailed compliance checks including recalls, manufacturer contact, service history reviews and ASIC checks
Work closely with Buyers to keep everything moving on time and nothing falling behind
Keep vehicle keys, logbooks and documents secure, organised and audit ready at all times
Act as the central coordination point for the Buying team, keeping communication flowing and everyone on the same page
Enter and verify vehicle data using Redbook and Glass’s with strong attention to detail and zero guesswork
Support the wider team with customer service and phone based coordination when needed
Work closely with Delivery, CX, Registrations and Workshop teams to make sure handover processes run smoothly
Jump in to support sourcing activities when required, including picking up the phone and chasing key details
About you:
Experience in Learning & Development, Operational Capability, Organisational Development or Workforce Capability
Proven experience designing competency frameworks, structured learning pathways and capability programs
Experience supporting operational teams within manufacturing, logistics, automotive, warehousing or similar frontline environments
Strong understanding of workforce capability, succession planning and internal talent development
Confident coaching leaders and influencing stakeholders across multiple levels of an organisation
Excellent project management and organisational skills with the ability to manage multiple initiatives simultaneously
Strong analytical skills with experience interpreting workforce data and measuring learning outcomes
Excellent written and verbal communication skills with the ability to engage both operational and corporate stakeholders
Highly organised with exceptional attention to detail and a continuous improvement mindset
Comfortable working with Microsoft Office and learning or workforce management systems
Qualifications in Learning & Development, Human Resources, Organisational Development or a related discipline are highly regarded
What's in it for you?
Join one of Australia's fastest-growing automotive businesses and help shape how our operational teams learn, develop and grow
Build programs that create real career pathways and future leaders across the business
Work alongside passionate operational and People teams in a collaborative, high-growth environment where your ideas genuinely make an impact
Our open-plan office comes fuelled with fresh coffee, a snack stash for any craving, and Friday rooftop drinks to keep your energy in the fast lane!
Sweet perks because, well, we're a car business—enjoy discounts on Carma cars, parts, and NRMA cover to rev up your ride!
At Carma, we're all about fostering an amazing culture where you can bring your best self to work. We value collaboration, innovation and having a laugh along the way. We're committed to diversity, inclusion and safe work practices, so no matter your background or experience (or car brand of choice!), we'd love to hear from you. Please let us know if you require any reasonable adjustments throughout the interview process.
About Carma
Who we are
Carma was founded in 2021 with a bold vision to reinvent Australia’s pre-owned car experience for the better. The idea attracted multi-million dollar backing from investors, and Carma has grown exponentially ever since. We’ve sold thousands of cars and delighted countless customers, who love our innovative approach! In a short time, we’ve come a long way, named as one of the AFR’s Most Innovative companies, recognised in a number of prestigious awards – and the journey has only just begun.
