Verified Job
Internet
Operations Associate (Rotational Day and Night Shift)- job post TravClan Technology India
Internet
#782698
Remote / WFH
TravClan Technology India
Job Description
Full job description
About us:
We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly.
Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors!
Profile Overview:
Operations Associate (Rotational Day and Night Shift) at TravClan is a key role that focuses on managing end-to-end booking and related operations across products while ensuring customer delight and timely deliverables during late/ night hours. Handling on-ground operations, increasing GMV & processing bookings on time are some of the high priority activities undertaken in Operations.
Growth Prospects:
Annual CTC - ₹ 5.4 to 7.5 LPA
Promotions + aggressive growth prospects (read further)!
Fast Appraisal - Despite Covid, we had appraisals in 6 months in Jan & July 2020
Aggressive Hikes - In the last appraisal cycle, the Annual hike was 35%.
Growth Path
GM/Director
35-50 LPA
Head
18-35 LPA
Manager
10-18 LPA
Associate
5-10 LPA
What's on Offer:
Work with a young & passionate team to excel and make an impact
Work directly with the founders
Fast Career Growth with fast appraisals and fast salary increase
A super passionate team with deep conviction which has stayed together during covid.
Very high ownership role in a fast-paced environment
Great Culture -> No hierarchy/politics nonsense guaranteed!
Our founding team:
The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:
Ashish - Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
Arun - Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.
Chirag - Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.
Company Profile:
You read the detailed company profile here.
To know more about us, have a look at a few videos on Youtube!
What we are looking for:
Roles & Responsibilities:
Completing all bookings and flight/hotel/packages operations-related work including cancellations, refunds, etc
Coordination with suppliers to ensure timely revert on quotes and booking details such as vouchers, confirmations etc
Coordinate with customers and vendors to ensure timely delivery
Manage feedback and escalations from customers and vendors.
Ensure customer delight.
Demonstrate multitasking abilities
Check if you fit in the role:
You Must:
have a minimum of 6 months of full-time work experience to be eligible for this role
Be Customer-Centric
Enjoy speaking to clients on call
Have high ownership to complete your work
Be good at negotiating with suppliers
You Can:
Make quick decisions
Hustle, Hustle, Hustle!
You Want to:
Improve business acumen
Improve negotiation skills
This role is not ideal for someone who is:
a fresher or a candidate with less than 6 months of full-time work experience.
not comfortable with tight timelines/targets
not disciplined to sit and work
not good at resolving customer queries or escalations
not comfortable with long working hours
not excited about working on Saturdays (6 days a week)
The Recruitment Process:
Aptitude Test: The first step of the recruitment process is a basic 50-minute aptitude test.
Group Discussion: If you clear the Aptitude Test, the second step of the recruitment process would be a 20-30 minute group discussion round.
Personal Interviews: 2-3 video interviews. Detailed discussions about the job profile, company & candidature are discussed in these rounds.
4. Extending an offer: On successfully clearing the interview rounds, the job offer is extended to the candidate. This includes financial benefits and many other benefits.
Important Points:
Office Location - Connaught Place, Delhi
Work Timings - You are considering joining a startup. Building anything of value takes time.
About us:
We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly.
Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors!
Profile Overview:
Operations Associate (Rotational Day and Night Shift) at TravClan is a key role that focuses on managing end-to-end booking and related operations across products while ensuring customer delight and timely deliverables during late/ night hours. Handling on-ground operations, increasing GMV & processing bookings on time are some of the high priority activities undertaken in Operations.
Growth Prospects:
Annual CTC - ₹ 5.4 to 7.5 LPA
Promotions + aggressive growth prospects (read further)!
Fast Appraisal - Despite Covid, we had appraisals in 6 months in Jan & July 2020
Aggressive Hikes - In the last appraisal cycle, the Annual hike was 35%.
Growth Path
GM/Director
35-50 LPA
Head
18-35 LPA
Manager
10-18 LPA
Associate
5-10 LPA
What's on Offer:
Work with a young & passionate team to excel and make an impact
Work directly with the founders
Fast Career Growth with fast appraisals and fast salary increase
A super passionate team with deep conviction which has stayed together during covid.
Very high ownership role in a fast-paced environment
Great Culture -> No hierarchy/politics nonsense guaranteed!
Our founding team:
The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:
Ashish - Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
Arun - Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.
Chirag - Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.
Company Profile:
You read the detailed company profile here.
To know more about us, have a look at a few videos on Youtube!
What we are looking for:
Roles & Responsibilities:
Completing all bookings and flight/hotel/packages operations-related work including cancellations, refunds, etc
Coordination with suppliers to ensure timely revert on quotes and booking details such as vouchers, confirmations etc
Coordinate with customers and vendors to ensure timely delivery
Manage feedback and escalations from customers and vendors.
Ensure customer delight.
Demonstrate multitasking abilities
Check if you fit in the role:
You Must:
have a minimum of 6 months of full-time work experience to be eligible for this role
Be Customer-Centric
Enjoy speaking to clients on call
Have high ownership to complete your work
Be good at negotiating with suppliers
You Can:
Make quick decisions
Hustle, Hustle, Hustle!
You Want to:
Improve business acumen
Improve negotiation skills
This role is not ideal for someone who is:
a fresher or a candidate with less than 6 months of full-time work experience.
not comfortable with tight timelines/targets
not disciplined to sit and work
not good at resolving customer queries or escalations
not comfortable with long working hours
not excited about working on Saturdays (6 days a week)
The Recruitment Process:
Aptitude Test: The first step of the recruitment process is a basic 50-minute aptitude test.
Group Discussion: If you clear the Aptitude Test, the second step of the recruitment process would be a 20-30 minute group discussion round.
Personal Interviews: 2-3 video interviews. Detailed discussions about the job profile, company & candidature are discussed in these rounds.
4. Extending an offer: On successfully clearing the interview rounds, the job offer is extended to the candidate. This includes financial benefits and many other benefits.
Important Points:
Office Location - Connaught Place, Delhi
Work Timings - You are considering joining a startup. Building anything of value takes time.
