Operational Risk Manager

Full job description
Company Description

Empower Australia’s Payments Future with Cuscal

At Cuscal, your skills drive change and make a real impact. Whether you’re supporting our clients’ customers in our Fraud Operations Contact Centre or delivering innovative solutions in Product Delivery, your contribution helps shape the payments industry’s future.

Join a team that values collaboration, innovation and excellence. With a focus on professional growth and flexibility, Cuscal is where you can thrive.

Forward with Cuscal.


Job Description

We are looking for a Manager, Operational Risk to join our 2nd Line Group Risk and Compliance Team!

This is a highly visible role in the business and will be responsible for the operational oversight of Operational Risk across five key areas:

1) Framework Development

Implement and own the Operational Risk Management Framework in line with the Cuscal’s regulatory requirements (e.g. APRA’s CPS 230), industry best practices and operating environment in line with three lines of defence
Ensure line 2 risk management capability is built and sustained to review, challenge, oversight and assurance reinforcing line 1 accountability with the business owners
Develop and maintain comprehensive operational risk metrics, policies, and procedures.
2) Risk Transformation

Play a crucial role as the Operational Risk SME to ensure that the risk framework design is fit for purpose and suitable to Cuscal’s business and operational environment and ways of working.
This would involve looking at the end-to-end risk value chain and transform how we manage risks across 3LoD from a people, process and technology perspective
3) Business Risk Advisory

Review and challenge risk/RiC assessments, adequacy and effectiveness of risk mitigation strategies, controls, and action plans implemented by 1st line teams.
Critically assess incidents, breaches, and near misses to identify systemic issues and recommend appropriate remediation actions.
Ensure the continuous improvement of risk management practices by engaging with business units to provide constructive feedback and challenge assumptions.
Act as a trusted advisor to senior leadership and business units on operational risk matters, including emerging risks, regulatory changes, and industry trends.
Drive education and training programs to elevate operational risk awareness and capabilities across the organisation.
Collaborate with product, client, and technology teams to ensure operational risk considerations are integrated into new initiatives, system changes, and major projects. Read more