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Operation Executive

Ahmedabad, Gujarat
views
Customer Support / TeleCaller
#367921
Remote / WFH

Job Description

Role: Operations Analyst-T2D
About Spinny:
Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in
the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars,
embedding superior technology and processes to deliver a premium experience to customers. As a testimony of
Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point
inspection checklist, 5-day no questions asked money-back guarantee, and 1- year after-sales warranty. Spinny is
backed by leading global venture firms - Tiger Global, ADQ, Avenir Growth, Accel Partners, and Elevation
Capital, and is currently valued at ~ USD 1.8 Bn. Spinny operates across Gurugram, New Delhi, Noida, Ghaziabad,
Ahmedabad, Surat, Kolkata, Mumbai, Pune, Bangalore, Chennai, Hyderabad, Coimbatore, Kochi, Lucknow,
Jaipur, Chandigarh and Indore.
Ideal Candidate:
An ideal candidate would be a hardworking and enterprising individual, with excellent analytical and
communication skills. Interested candidates must have an ingenious, scientific approach to problems,
backed by a strong outcome-oriented point of view. Interested candidates must have demonstrated
experience in customer service.
Key Responsibilities Include:
 Coordinating with customers, field executives, closure executives, finance team etc. to successfully
close the lead.
 Confirming details and documents of tokened leads and vetting the last call during token
 Calling the seller to confirm the procurement schedule and sharing the list of documents to get them
ready before the field executive visit the seller
 Managing schedule of the visit with customer and field executive.
 Coordinating with field executive and finance team for payment release and loan closure
 In case of any price change or additional hold amount, informing seller and lead owner
 In case of challan, clearing the dues of challan on vahan website
 Making sure of the delivery of the vehicle to workshop team and taking sign off
 Uploading all the documents in CRM dashboard
 Handing over the original documents to post sales team and taking sign off
 Follow up with the seller on the documents for which amount is held
 Receiving the held documents from seller and releasing the held amount
 Recovering the token amount in case of token cancellations
 Follow up with the sellers where delivery scheduled is for more than 4 days and convince them to
deliver the vehicle earlier.
Requirements:
 Graduate degree
 Good verbal communication skills – English, Hindi, and regional language (will be an added advantage)
 Candidates who are good with customer engagement
 Candidates who know how to use dashboards and conversant with MS Excel or Google Sheets
 Candidates who have done coordination across stakeholders are preferable
• It is a Full Time Back Office / Data Entry job for candidates with 6 months - 6 years of experience.

More about this Operation Executive job
Please go through the FAQs to get all answers related to the given Operation Executive job
• What is the eligibility criteria to apply for this Operation Executive job?
Ans: The candidate should be 12th Pass and above and above with 6 months - 6 years of experience of experience
• How much salary can I expect for this job role?
Ans: You can expect a salary of ₹18000 - ₹24000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
• How many working days are there for this Operation Executive job?
Ans: This Operation Executive job will have 6 working days.
• Are there any charges applicable while applying or joining this Operation Executive job?
Ans: No, there is no fee applicable for applying this Operation Executive job and during the employment with the company, i.e., Spinny By Valuedrive Technologies Pvt. Ltd..
• Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
• How many openings are there for this Operation Executive role?
Ans: There is an immediate opening of 3 Operation Executive at Spinny By Valuedrive Technologies Pvt. Ltd.
• Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
• What are the timings of this Operation Executive job?
Ans: This Operation Executive job has 10:00 AM - 07:00 PM timing.

Candidates can call HR for more info
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