Verified Job
IT / Software / Data Analyst
Onsite IT Support Engineer
IT / Software / Data Analyst
#741382
Remote / WFH
Daisy Communications LTD
Job Description
Full job description
Exciting news from us at Daisy: we’re re-branding to O2 Business!
Following the merger between Virgin Media O2 Business and Daisy Group last year, we’re taking the next step in our journey by announcing our new brand!
As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed.
We’re incredibly excited about this next step in our journey and you could be on that journey too.
We’re looking for an Onsite IT Support Engineer to IT to act as a primary point of contact for customer IT issues, ensuring timely resolution through phone, email, and ticketing systems. The role combines reactive support with proactive issue management, maintaining strong customer relationships and ensuring service excellence.
Job Title: Onsite IT Support Engineer - 12 months fixed term contract
Salary: £26,000.00 per annum
Location: Cheadle (50/50 split between our office and customer site)
Hours of work: Monday to Friday - 9am to 5pm
As an Onsite IT Support Engineer, you will:
Provide onsite IT support at customer locations in Greater Manchester, resolving user issues efficiently.
Act as the first point of contact for customer IT incidents and service requests.
Log, manage, and update all support tickets accurately within the helpdesk system.
Ensure all tickets are updated daily, even where there has been no customer communication.
Diagnose and resolve hardware, software, and basic networking issues.
Escalate complex issues to senior engineers or project teams when required.
Collaborate with the Projects Team on installations, upgrades, and infrastructure deployments.
Proactively identify potential issues and take preventative action where possible.
Maintain compliance with IT security policies and report any suspected security incidents.
Minimum of 2 years’ experience in a customer-facing IT support role
Microsoft 365 or Azure Fundamentals
Strong knowledge of PC/laptop hardware and troubleshooting
Good fault-finding and problem-solving skills
Knowledge of Microsoft Windows desktop operating systems
Experience with Microsoft 365 and productivity tools
Basic understanding of Active Directory
Basic networking knowledge (e.g., TCP/IP, DNS, DHCP)
Experience using IT service management / ticketing systems
Our ethos is simple: the more you put in, the more you get out.
What we Offer:
?? 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
?? An extra day off on your birthday or if you're getting married
?? £500 referral bonus – bring great people, get rewarded!
?? Professional development – training and support to help you grow
?? Eye care vouchers and discounted Medicash membership for healthcare savings
?? Exclusive Virgin media and O2 deals for you and your family/friends
?? Exclusive discounts and savings at over 1,200 retailers
At O2 Business, we’re passionate about developing those who drive results and build rewarding careers. As an Onsite IT Support Engineer, this is your chance to make a real impact.
Apply Now and take the first step toward your career at O2 Business. Every CV is carefully reviewed by a member of our hiring team. We’ll be in touch soon to talk more about the role and the journey ahead.
&
Exciting news from us at Daisy: we’re re-branding to O2 Business!
Following the merger between Virgin Media O2 Business and Daisy Group last year, we’re taking the next step in our journey by announcing our new brand!
As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed.
We’re incredibly excited about this next step in our journey and you could be on that journey too.
We’re looking for an Onsite IT Support Engineer to IT to act as a primary point of contact for customer IT issues, ensuring timely resolution through phone, email, and ticketing systems. The role combines reactive support with proactive issue management, maintaining strong customer relationships and ensuring service excellence.
Job Title: Onsite IT Support Engineer - 12 months fixed term contract
Salary: £26,000.00 per annum
Location: Cheadle (50/50 split between our office and customer site)
Hours of work: Monday to Friday - 9am to 5pm
As an Onsite IT Support Engineer, you will:
Provide onsite IT support at customer locations in Greater Manchester, resolving user issues efficiently.
Act as the first point of contact for customer IT incidents and service requests.
Log, manage, and update all support tickets accurately within the helpdesk system.
Ensure all tickets are updated daily, even where there has been no customer communication.
Diagnose and resolve hardware, software, and basic networking issues.
Escalate complex issues to senior engineers or project teams when required.
Collaborate with the Projects Team on installations, upgrades, and infrastructure deployments.
Proactively identify potential issues and take preventative action where possible.
Maintain compliance with IT security policies and report any suspected security incidents.
Minimum of 2 years’ experience in a customer-facing IT support role
Microsoft 365 or Azure Fundamentals
Strong knowledge of PC/laptop hardware and troubleshooting
Good fault-finding and problem-solving skills
Knowledge of Microsoft Windows desktop operating systems
Experience with Microsoft 365 and productivity tools
Basic understanding of Active Directory
Basic networking knowledge (e.g., TCP/IP, DNS, DHCP)
Experience using IT service management / ticketing systems
Our ethos is simple: the more you put in, the more you get out.
What we Offer:
?? 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
?? An extra day off on your birthday or if you're getting married
?? £500 referral bonus – bring great people, get rewarded!
?? Professional development – training and support to help you grow
?? Eye care vouchers and discounted Medicash membership for healthcare savings
?? Exclusive Virgin media and O2 deals for you and your family/friends
?? Exclusive discounts and savings at over 1,200 retailers
At O2 Business, we’re passionate about developing those who drive results and build rewarding careers. As an Onsite IT Support Engineer, this is your chance to make a real impact.
Apply Now and take the first step toward your career at O2 Business. Every CV is carefully reviewed by a member of our hiring team. We’ll be in touch soon to talk more about the role and the journey ahead.
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