Business
• Leads a team of Operations Officers (including recruiting, motivating and coaching employees to deliver goals) .Strong individual engagement with team members . Effective delegation capabilities which ensures development of subordinates. Effectively manage PIPs of underperformers Effectively manage team to control attrition to minimum level.
Processes
• Identifies opportunities for process improvements and remove process “bottle necks”. Assess process health (through key metrics) & identify broken processes that requires redesign. Uses customer/stakeholders feedback to continuously re engineer processes. Successfully implements best practices into own team and migrate them to other teams/ units. Uses customer feedback to continuously re engineer processes using digitization and straight through process approach. Work with multiple teams ( Technology and Operations) to arrive at the end state process.