Officer Information Services

Full job description
Join us during a time of revitalisation and innovation.

Why Join Us?

The VGCCC is an independent statutory authority with a globally leading approach to regulation of the gambling industry, ensuring that we focus on minimising harm to the Victorian community.

We are a values driven, inclusive organisation and are looking for people with demonstrated expertise in their field, who are committed to helping us drive our values - `act with courage', `make it happen', `work together', `respect others', and `act with integrity' in everything we do.

We strive for exceptional employee experience and actively seek to build a diverse workforce that represents the community we serve. We foster a culture of belonging and inclusion where diverse perspectives are valued and respected. We encourage applications from people of all ages, abilities, ethnic, cultural and linguistic backgrounds, religious beliefs, Aboriginal and Torres Strait Islander peoples and people who are diverse in gender and sexuality.

Our Opportunity

As the Officer, Information Services you will be responsible for delivering high quality information services via a centralised phone number, email address and front counter. You will curate information in response to gambling enquiries and working to resolve issues and complaints in a timely manner.

To be successful in this position you will have:

The ability to interpret customer enquiries and provide appropriate information based on relevant legislation
Experience in writing purposely, able to produce concise and clear documents and reports in accordance with VGCCC policies and procedures, complying with legislative and statutory requirements
Experience in using a content management system and call management system would be desirable
You will be part of a purpose-driven organisation at a pivotal time - where your skills and ideas can truly make a difference.

What we can offer you

We value our employees and provide our people with:

Meaningful work that prioritises, integrity, fairness and community safety.
Opportunities to grow and learn new skills to build a fulfilling career.
Collaborative and supportive culture that encourages success and growth.
An attractive salary package with salary sacrifice options.
A genuine commitment to support work/life balance (through a range of flexible working options appropriate to the nature of work performed)
Tailored initiatives that support well-being and psychological safety.
A safe and engaging environment for all employees, including the adjustments and accommodations we can offer to people with different needs.
How to Apply

If you want to help shape the future of gambling regulation in Victoria, please click the Apply Now button on this advertisement.

Applications should include a cover letter and resume addressing the regulatory and technical expertise requirements of the position.

If you have any queries in respect of this position or require any assistance or adjustments to fully participate in the recruitment and selection process, please contact Jason Cremona Director Regulatory Services at Jason.cremona@vgccc.vic.gov.au

Applications close 11 August 2025.

Important Information

The successful candidate will be required to undergo pre-employment checks which include a nationally coordinated police check and misconduct screening. Read more