Noc Operator

We are seeking a highly organized and proactive NOC Operations Coordinator responsible for rostering, job scheduling, and operational coordination. This role requires exceptional communication skills to manage interactions with clients, customers, vendors, and internal operational teams (especially Australia-based operations).

The ideal candidate will be a strong multitasker who can manage real-time scheduling, handle queries, and ensure seamless service delivery.

Key Responsibilities

Rostering & Scheduling
• Prepare and manage daily/weekly staff rosters
• Allocate jobs and shifts to field/operations staff
• Ensure 100% coverage of scheduled operations
• Handle last-minute changes, absences, and shift swaps
• Optimize scheduling to reduce overtime and improve efficiency

Client & Stakeholder Communication
• Act as the primary point of contact for:
• Clients
• Customers
• Vendors
• Internal operations teams (Australia)
• Provide timely updates on job status, delays, and resolutions
• Handle inbound and outbound calls, emails, and coordination

Operations Coordination
• Assign and dispatch jobs to appropriate personnel
• Monitor job progress and ensure timely completion
• Coordinate between multiple teams to avoid service gaps
• Ensure service delivery meets agreed SLAs

Tracking & Reporting
• Maintain records of:
• Rosters
• Job assignments
• Completion status
• Generate daily/weekly reports on
• Coverage
• Hours worked
• Job completion rates

Issue Handling & Escalation
• Quickly resolve scheduling conflicts and operational issues
• Escalate critical issues to management when required
• Ensure minimal disruption to operations

Administrative Support
• Maintain operational documentation and logs
• Update systems/tools with accurate job and staff data
• Support continuous process improvements

Key Skills & Qualifications
• Proven experience in operations coordination / scheduling / rostering
• Excellent communication skills (verbal & written)
• Ability to interact with international clients (Australia preferred)
• Strong multitasking and time management skills
• Proficiency in Excel / scheduling tools / CRM systems
• Ability to work in a fast-paced environment

Preferred Skills
• Experience in security services / field operations / workforce management
• Familiarity with rostering software or dispatch systems
• Understanding of shift-based workforce planning

KPIs / Performance Metrics
• Roster accuracy and coverage (%)
• Job allocation efficiency
• On-time job completion rate
• Client satisfaction / response time
• Reduction in scheduling conflicts
• Average response time to queries

Soft Skills
• Exceptional communication and interpersonal skills
• Strong problem-solving ability
• Ability to remain calm under pressure
• High attention to detail
• Strong coordination and teamwork,

Please Note this is A coordination-heavy, communication-driven operations role