Verified Job
Receptionist
Night Auditor/Front Desk Agent- job post Amsterdam Inn & Suites-Grand Falls
Receptionist
#800071
Remote / WFH
Amsterdam Inn & Suites-Grand Falls
Job Description
Full job description
Night Auditor / Front Desk Agent
Position Summary
Reporting to the Front Office Supervisor, the Night Auditor / Front Desk Agent is responsible for providing exceptional guest service while overseeing front desk operations during the overnight shift. This position serves as the primary point of contact for guests throughout the night and ensures all guest interactions are handled in a friendly, courteous, and professional manner.
In addition to regular front desk responsibilities, the Night Auditor is responsible for completing the hotel’s daily financial audit, reconciling transactions, verifying guest accounts, processing reports, and ensuring the hotel’s systems are accurately balanced before the start of the next business day.
The Night Auditor / Front Desk Agent also handles guest check-ins and check-outs, reservations, telephone inquiries, guest requests, payments, and overnight concerns while ensuring hotel policies, standards, security procedures, and emergency protocols are followed.
Duties & Responsibilities
The following outlines the primary duties and responsibilities associated with this position. Responsibilities may vary depending on operational needs.
Primary Duties
Adhere to all policies, procedures, and service standards established by The Amsterdam Inn & Suites.
Provide friendly, professional, and efficient guest service throughout the overnight shift.
Accurately register arriving guests while following all identification and credit policies.
Process guest check-ins and early check-outs and ensure all required documentation is completed accurately.
Process room reservations, cancellations, modifications, and telephone inquiries.
Prepare and issue guest room keys while following established key-control procedures.
Process guest charges, payments, refunds, and credit card transactions accurately.
Complete the nightly audit process and ensure all transactions from the business day are properly recorded and balanced.
Reconcile front desk transactions, cash, credit card payments, room charges, and other revenue accounts.
Review guest accounts for accuracy and correct or report discrepancies as required.
Verify room rates, postings, taxes, payments, and adjustments.
Prepare and distribute required nightly, financial, occupancy, and operational reports.
Complete the end-of-day process within the hotel’s property management system.
Maintain accurate records and supporting documentation for all nightly audit transactions.
Prepare deposits and report any cash or financial discrepancies to management.
Maintain cash floats and ensure proper handling and security of hotel funds.
Review room status, arrivals, departures, VIP guests, group bookings, and special requests for the following day.
Communicate important overnight information, guest concerns, maintenance issues, and outstanding tasks to the incoming morning team.
Communicate effectively with Housekeeping and other departments regarding room status, early arrivals, late departures, room changes, and special accommodations.
Respond promptly and professionally to guest concerns, complaints, and requests.
Record and follow up on relevant information in daily log books.
Handle guest receipts and account inquiries while adhering to privacy policies.
Record and manage wake-up calls and guest messages accurately.
Monitor the property during overnight hours and report suspicious activity, security concerns, or disturbances.
Night Auditor / Front Desk Agent
Position Summary
Reporting to the Front Office Supervisor, the Night Auditor / Front Desk Agent is responsible for providing exceptional guest service while overseeing front desk operations during the overnight shift. This position serves as the primary point of contact for guests throughout the night and ensures all guest interactions are handled in a friendly, courteous, and professional manner.
In addition to regular front desk responsibilities, the Night Auditor is responsible for completing the hotel’s daily financial audit, reconciling transactions, verifying guest accounts, processing reports, and ensuring the hotel’s systems are accurately balanced before the start of the next business day.
The Night Auditor / Front Desk Agent also handles guest check-ins and check-outs, reservations, telephone inquiries, guest requests, payments, and overnight concerns while ensuring hotel policies, standards, security procedures, and emergency protocols are followed.
Duties & Responsibilities
The following outlines the primary duties and responsibilities associated with this position. Responsibilities may vary depending on operational needs.
Primary Duties
Adhere to all policies, procedures, and service standards established by The Amsterdam Inn & Suites.
Provide friendly, professional, and efficient guest service throughout the overnight shift.
Accurately register arriving guests while following all identification and credit policies.
Process guest check-ins and early check-outs and ensure all required documentation is completed accurately.
Process room reservations, cancellations, modifications, and telephone inquiries.
Prepare and issue guest room keys while following established key-control procedures.
Process guest charges, payments, refunds, and credit card transactions accurately.
Complete the nightly audit process and ensure all transactions from the business day are properly recorded and balanced.
Reconcile front desk transactions, cash, credit card payments, room charges, and other revenue accounts.
Review guest accounts for accuracy and correct or report discrepancies as required.
Verify room rates, postings, taxes, payments, and adjustments.
Prepare and distribute required nightly, financial, occupancy, and operational reports.
Complete the end-of-day process within the hotel’s property management system.
Maintain accurate records and supporting documentation for all nightly audit transactions.
Prepare deposits and report any cash or financial discrepancies to management.
Maintain cash floats and ensure proper handling and security of hotel funds.
Review room status, arrivals, departures, VIP guests, group bookings, and special requests for the following day.
Communicate important overnight information, guest concerns, maintenance issues, and outstanding tasks to the incoming morning team.
Communicate effectively with Housekeeping and other departments regarding room status, early arrivals, late departures, room changes, and special accommodations.
Respond promptly and professionally to guest concerns, complaints, and requests.
Record and follow up on relevant information in daily log books.
Handle guest receipts and account inquiries while adhering to privacy policies.
Record and manage wake-up calls and guest messages accurately.
Monitor the property during overnight hours and report suspicious activity, security concerns, or disturbances.
