NDIS Mentor

Title: NDIS Mentor
Employment Type: Casual (Roughly 1+ hrs a week to start)
Reports To: Directors (2)
Direct Reports: Flexible. Could be 0 or approximately 20 systematic and ad hoc casual disability support workers - depending on candidate's interest
Location: Western Suburbs of Melbourne (primarily work-from-home)

ABOUT AMARI SERVICES

Amari Services is a registered NDIS provider based in metropolitan Melbourne, proudly founded in 2015. We are committed to improving the quality of life for individuals living with intellectual, physical, and psychosocial disadvantage. Our journey began by delivering cleaning and yard maintenance services to people with disability, under both the NDIS and other government-funded programs such as Partners in Recovery and Tenancy Plus.

Over the past decade, we have evolved significantly. Today, our primary focus is on delivering meaningful community access and capacity-building supports, with support coordination and household/yard maintenance offered as complementary services. This shift has prompted a renewal of our foundations and a refinement of our practices—a journey we are actively undertaking.

At Amari, we value a results-oriented approach, embracing resourcefulness and adaptability when needed to achieve the best outcomes. Our work is grounded in our EPIC values: Excellence, People, Initiative, and Compassion.

PURPOSE OF THE POSITION

The NDIS Mentor role is a hybrid position, with a core focus on delivering high-quality support work, specifically in community access and capacity building. The role also involves providing support coordination services. This role is ideal for individuals passionate about direct service delivery and achieving positive outcomes for NDIS participants. The individual will ideally be flexible to starting off working casually, with the knowledge that their efforts will likely lead to something more stable down the line.

For the right candidate, this role also offers the opportunity to develop skills in areas such as people leadership, business development, and NDIS business operations. This growth pathway is available for those seeking to expand their skillset beyond core service delivery.

KEY RESPONSIBILITIES

The NDIS Mentor will:

1. Provide direct, person-centred support work to NDIS participants, with a focus on community access, capacity building and assistance with daily living activities in alignment with their individual NDIS plans.

2. Deliver support coordination services, including:

Assisting participants to understand and implement their NDIS plans.
Connecting participants with appropriate supports and services.
Monitoring plan progress and outcomes.
Advocating on behalf of participants.
3. Maintain accurate and timely records of support provided, in accordance with NDIS requirements and Amari Services' policies and procedures.

4. Work collaboratively with participants, their families/carers, and other service providers to ensure a coordinated and person-centred approach.

5. Adhere to the NDIS Code of Conduct and Amari Services' policies and procedures.

6. For candidates seeking growth:

Contribute to team development through mentoring and providing guidance to other support workers.
Identify opportunities for service improvement and business growth.
Participate in team meetings and contribute to organisational planning.
Assist with other tasks as required
WHAT WILL SUCCESS LOOK LIKE? (KPIs)

1. The NDIS Mentor maintains a minimum of 80% billable hours within their working week.

2. Participants consistently achieve their NDIS goals, with 80% of participants demonstrating measurable progress within 6 months, and experience improved quality of life through effective support work and support coordination.

3. Strong, positive relationships are built and maintained with participants, their families/carers, and other service providers, with +5% positive feedback received in stakeholder surveys.

4. Accurate and timely documentation is maintained, with 100% of NDIS reports submitted on time.

5. The NDIS Mentor demonstrates a proactive and flexible approach, adapting to the evolving needs of participants and the organisation, with at least +0% of assigned tasks completed within agreed deadlines.

6. For those pursuing growth:

The NDIS Mentor effectively contributes to team development, with team satisfaction scores increasing, support worker skills improving and ultimately, growing the number of service hours delivered by Amari Services.
The NDIS Mentor identifies and acts on opportunities for service improvement and business growth, contributing to a 10% increase in service delivery within the first year.
REQUIRED SKILLS AND EXPERIENCE

The ideal candidate will possess all or most of the following:

At a minimum Cert IV Disability Support, Community Services, Mental Health, Allied Health Assistance or something similar
NDIS Worker Screening Check
Working with Children Check
At least 1 year experience in providing support coordination services to people with disabilities
At least 2 years experience in providing support work services, with a focus on community access and capacity building, to people with disabilities
An ability to support people who have a lived experience of mental ill-heath
Strong administrative skills ie. written documentation, case notes
Strong knowledge and respect of NDIS guidelines and compliance requirements
Intermediate computer skills, including word processing and spreadsheets (Google Workspace, ShiftCare, and BrightHR).
A reliable internet connection and willingness to use their own phone and computer during the initial period.
A current driver's license and comprehensively insured car.
Excellent communication and interpersonal skills.
Strong organisational and time-management skills.
The ability to work independently and as part of a team.
A commitment to person-centred practice.
A willingness to learn and adapt to new challenges.
Alignment with Amari Services' EPIC values (Excellence, People, Initiative, and Compassion).
Job Type: Casual

Expected hours: 10 – 38 per week

Benefits:

Employee mentoring program
Professional development assistance
Travel reimbursement
Work from home
Schedule:

Monday to Friday
Education:

Certificate I - IV (Required)
Experience:

Support Work: 2 years (Required)
Support Coordination: 1 year (Required)
Work Authorisation:

Australia (Required)
Location:

Melbourne Western Suburbs VIC (Required)
Work Location: Remote

Application Deadline: 03/05/2025 Read more