Motor Engineering Claims Auditor

Job Summary
Hastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We're proud of our journey and know that our continued success relies on the contribution of our talented colleagues.

Job Description
Develop a complete understanding of internal and supplier engineering processes, new commercial initiatives, best practices, and the impact of inefficient processes on customer journeys, leakage, etc.
Retail technical knowledge of new motor repair regulations and policies.
Design and develop relevant, effective audit approaches and capture mechanisms adaptable to changing business needs.
Manage relationships with senior personnel and communicate effectively across teams to ensure scoping, attendance, and feedback are delivered.
Complete and manage risk-based audits, interpreting and applying technical knowledge to contract builds and terms.
Provide recommendations for development and improvement, including savings, contract adherence, KPI/SLA adherence, and customer journey outcomes.
Required Skills
Strong technical knowledge and experience within the motor industry, preferably with vehicle bodywork or mechanical knowledge (Audatex and Glassmatix estimating systems knowledge beneficial).
Strong analytical skills to interpret MI and identify areas of risk and opportunity.
Excellent problem-solving skills with a proactive approach to work.
About Us
We offer a unique culture based on the 4Cs: Colleagues, Customers, Company, and Community. As a colleague, you'll drive growth, receive support, training, and development, and enjoy recognition, rewards, and the scope to voice your ideas and put them into practice.

What We Offer
Attractive salary based on experience.
Flexible working approach with options for office and home days.
Competitive bonus scheme based on personal performance and company goals.
Physical wellbeing program, including healthcare cash plan and discounts at retailers.
Financial wellbeing program, including life assurance cover, pension contributions, and fee-free mortgage advice.
Mental wellbeing program, featuring thrive app, colleague assistance, mental health first aiders, and support groups.
Generous holiday entitlement and optional benefits package. Read more