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Work from home
Moderator (Operations & Customer Support)- job post Localii
Work from home
#771501
Remote / WFH
Localii
Job Description
Full job description
About Localii
Localii is a Winnipeg-based local marketplace connecting customers with their favourite neighbourhood grocery stores and essential businesses.
Our mission is simple: Your favourite store, right at your door.
As we continue to grow, we're looking for adaptable team members who enjoy learning new skills, solving problems, and helping build something from the ground up.
About the Role
This is not a traditional moderator position.
We're looking for an Operations Moderator who will act as an all-round team member, supporting different areas of the business as needed. No two days will be exactly the same.
You'll assist customers, vendors, and drivers while also helping with administrative tasks, data management, quality control, and various operational projects.
If you enjoy variety, learning new systems, and wearing multiple hats, you'll fit right in.
Responsibilities
Your day-to-day responsibilities may include:
Responding to customer inquiries through chat, email, and phone
Assisting vendors with onboarding, product updates, and account issues
Supporting delivery partners with operational questions
Reviewing and moderating products, stores, and platform content
Data entry and maintaining accurate records
Updating product information and pricing
Processing spreadsheets and bulk imports
Monitoring orders and resolving operational issues
Reporting bugs or technical issues to the development team
Assisting with testing new platform features
Supporting marketing and promotional campaigns when required
Performing general administrative duties
Taking on additional projects assigned by management as business needs evolve
What We're Looking For
Excellent communication skills
Strong attention to detail
Comfortable working with spreadsheets and online systems
Quick learner with strong problem-solving abilities
Able to multitask and prioritize effectively
Professional and customer-focused
Reliable and self-motivated
Positive attitude and willingness to help wherever needed
Bonus Skills
Experience with any of the following is considered an asset:
Customer service
Administrative work
Microsoft Excel or Google Sheets
Data entry
E-commerce platforms
Grocery or retail industry
Basic technical troubleshooting
Social media or digital marketing
Why Join Localii?
About Localii
Localii is a Winnipeg-based local marketplace connecting customers with their favourite neighbourhood grocery stores and essential businesses.
Our mission is simple: Your favourite store, right at your door.
As we continue to grow, we're looking for adaptable team members who enjoy learning new skills, solving problems, and helping build something from the ground up.
About the Role
This is not a traditional moderator position.
We're looking for an Operations Moderator who will act as an all-round team member, supporting different areas of the business as needed. No two days will be exactly the same.
You'll assist customers, vendors, and drivers while also helping with administrative tasks, data management, quality control, and various operational projects.
If you enjoy variety, learning new systems, and wearing multiple hats, you'll fit right in.
Responsibilities
Your day-to-day responsibilities may include:
Responding to customer inquiries through chat, email, and phone
Assisting vendors with onboarding, product updates, and account issues
Supporting delivery partners with operational questions
Reviewing and moderating products, stores, and platform content
Data entry and maintaining accurate records
Updating product information and pricing
Processing spreadsheets and bulk imports
Monitoring orders and resolving operational issues
Reporting bugs or technical issues to the development team
Assisting with testing new platform features
Supporting marketing and promotional campaigns when required
Performing general administrative duties
Taking on additional projects assigned by management as business needs evolve
What We're Looking For
Excellent communication skills
Strong attention to detail
Comfortable working with spreadsheets and online systems
Quick learner with strong problem-solving abilities
Able to multitask and prioritize effectively
Professional and customer-focused
Reliable and self-motivated
Positive attitude and willingness to help wherever needed
Bonus Skills
Experience with any of the following is considered an asset:
Customer service
Administrative work
Microsoft Excel or Google Sheets
Data entry
E-commerce platforms
Grocery or retail industry
Basic technical troubleshooting
Social media or digital marketing
Why Join Localii?
