Mercer Marsh Benefits (MMB) Operational Coordinator

We are seeking a talented individual to join our Placement team at Mercer Marsh Benefits, as MMB Operational Coordinator. This national role will be based in Canada. This is a hybrid role that has a requirement of working at least three days a week in the office and a dual function as a Sr. consultant for an existing client base.

The MMB Operational Coordinator will focus on operationalizing our placement strategy with integration across the business core functions. In addition, act as a senior consultant for an existing client base (appropriate with Operational role), matching clients' insurance needs with appropriate carrier coverage by utilizing market practices, pricing, and underwriting policies.

As Operational Coordinator, we will count on you to:

Improve MMB’s placement disciplines, with a focus on consistency and leveraging best practices and capabilities

Work with MMB Canada Placement Leader to set strategic priorities, drive client impact, grow placement revenues and capitalize on opportunities.

Operationalize Placement across key functions such as; marketing, sales, operations, value proposition, renewals, and day to day process

Operationalize insurer carrier agreements, SLAs and SOPs

Build the MMB Global Placement community with a focus on sharing best practices and increasing our ability to create global / regional / local alignment where appropriate.

accelerate the development and implementation of Placement technologies

Enhance MMB’s ability to track placement progress and leverage Data Analytics to drive insight and impact.

Key focus on client experience and client facing materials

Assist Placement Leader with insurer carrier relations and negotiations

As Senior Consultant we will count on your to:

Partner with organizations of all sizes to develop client-specific strategies for competitive group insurance/employee benefits plan design and funding based on client objectives, budgets and visions.

Prepare Terms of Reference (TOR) of benefits to be used for Request for Proposals (RFP) for new and existing clients

Secure and compare submission of bids by the insurers and HMO providers

Handle the negotiation with the insurers and medical providers on behalf of clients

Possess technical insurance knowledge of life, accident, and health insurance products

Run analytics and evaluate clients' insurance programs to provide tailored solutions

Cultivate a thorough understanding of insurance markets to enhance client service

Prepare proposal components for Client Relationship Managers (CRM) and Sales Professionals (SP) for both existing and new clients to support winning new business opportunities

What you need to have:

Ten + years of experience in insurance placement

Strong analytical skills and the ability to evaluate insurance programs effectively

Excellent communication skills to coordinate with CRMs and SPs

LLQP license

What makes you stand out:

Familiarity with market practices, pricing, and underwriting policies.

Experience in negotiating with insurance carriers.

A proactive approach to problem-solving

Excellent organizational needs

High degree of independence with an openness to learn and capability to adapt fast to a new and changing environment

Base knowledge of project management principles

Experience in team management, particularly of dotted line reports

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.


Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than +0,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Read more