Call Center Representative - Mumbai (Work from Office) Start Dates in April

Please Note:
English language proficiency is required for this role.
This is a full-time, work from office role.
This requires a U.S. schedule - India Night shift
MEGA JOB FAIR WALK IN AT VASHI OFFICE

Walk In Interviews:
Monday to Friday
4:00 PM to 8:00PM IST

Address:
Transworld Systems Inc.
Vishwaroop IT Park,7th Floor,
Vashi, Navi Mumbai – 400703

TSI Recruitment :
Kindly carry your Updated resume and Photo ID proof.
Meet: HR - Shagufta Sayed

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.

Work Location: This is an On Site position and location is Vashi at
7th Floor, Vishwaroop IT Park, Sector 30-A, Vashi, Navi Mumbai – 400705

Compensation: INR · Mumbai: ₹16,500 monthly
Shift: Night / Days Off: Saturday and Sunday

Upon submitting your job application, you may contact our Talent Acquisition team regarding questions by utilizing the following resources:

Email Us: mumrecruitment@tsico.com
Contact: Saiqa 85+ 157 8+18

Build Your Future! Come join our thriving team as a Semi-Voice Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI (part of TSI family of companies)?
Paid training
Team-oriented work environment
Growth opportunity
Generous Incentive opportunity
Comprehensive benefits package available: including medical insurance/ ESIC, paid time off and paid holidays!
Transport facility (Depends on policy and shift) - Transportation provided
Working 5 days/week

In This Role, You Will:
Customer Interaction: Handle semi-voice interactions with customers, including answering queries, providing information, and guiding them through the mortgage application and approval process.
Data Management: Process and update mortgage-related information accurately in our systems, ensuring all documentation and data are complete and up-to-date.
Documentation Review: Review and verify mortgage documents, ensuring compliance with company policies and regulatory requirements.
Issue Resolution: Identify and resolve issues or discrepancies in mortgage applications or processes, escalating complex cases to senior team members as needed.
Compliance: Adhere to all regulatory and company compliance standards, ensuring that all interactions and documentation meet required guidelines.
Communication: Maintain clear and effective communication with customers and team members, providing regular updates and follow-ups as necessary.
Reporting: Prepare and submit reports on processing metrics, customer feedback, and any issues encountered during the mortgage process.

Ideal Candidate Qualifications:
Excellent organizational and time-management skills.
Ability to work independently and as part of a team.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy.
Ability to handle multiple tasks and prioritize effectively.
Graduate Fresher’s or HSC + Minimum 6 months of experience.
Customer-centric attitude with strong problem-solving skills.
Adaptability to changing processes and requirements.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

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