Medical Information Manager

Job description
Key Responsibilities : Respond to inquiries and complaints from HCPs, pharmacies, distributors, consumers, and Sales Representatives. Investigate, document, and ensure accurate responses on the appropriate forms / databases.Determine if inquiries require further investigation, triaging complaints or adverse events according to Drug Safety and Quality Assurance Protocols .Manage client expectations to ensure satisfaction and meet or exceed deliverables.Assist in process-related and administrative work , including maintaining compliance for client-specific documents and folders.Act as the primary contact point for project-related matters, both for the client and internally.Escalation management – Respond to internal, client, or third-party escalations effectively.Assist with billing reconciliation and monthly reports .Update and create standard response letters and FAQs to ensure all information is accurate and up to date.Key Requirements : Minimum 5 years of experience in Medical Information.Strong expertise in PharmacovigilanceExperience in managing medical information operations and leading teamsEnglish and French language proficiency (both written and spoken) is mandatoryHealthcare professional background (e.g., Pharmacist, Doctor, or similar) Read more