Medical Contact Center Associate II (French Speaker)

Summary of Responsibilities: Respond to medical information queries (In French)/product quality complaints/general queries that may be received over the telephone call, email, fax etc. Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over the telephone call, email, fax etc. Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up. Perform and support different activities as assigned – tracking several types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources. Create and revise training materials based on procedural, system, and regulation updates. Responsible in conducting trainings and checks the effectiveness of the trainings as required. Assume responsibility for quality of data processed. Any other duties as assigned by management. And all other duties as needed or assigned. Qualifications (Minimum Required): Bachelor’s or Masters in Pharmacy or Life Science or Medical Science or related area + 2 to 3 years of safety experience. BS/BA + 2 to 3 years of safety experience.