Medallia Requirements Analyst with Security Clearance

The team Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. In Customer Strategy Design we elevate the Human Experience. We help clients and account teams design innovative services and human experiences. A few examples of how we achieve this is by conducting ethnographic research, service blueprinting, and surveying customer segmentations. Work you'll do * Understand the needs of the client/business and translate them into requirements for improving programs or deployed technical solutions, and building required sprint plans.
• Business process documentation and business rules and requirement elicitation.
• Responsible for interfacing with GS-14, 15, and SES level clients and Read more