Manager|Collections PRU

Vendor empanelment (Cards Assets): FE - ID card Management (RAC Cards): Settlement (Cards): Post Pre-enrolment check covering CIBIL for self and spouse, Process compliance history (incase of existing vendor), etc, towards procuring NPH concurrence before empanelment.
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Vendor and back office training conducted before allocation of cases to vendors.
De-dupe CIBIL requests from the line team should be processed through the central collections team.
Validation of mandated documents like KYC docs, antecedent documents, DRA certificate as applicable, etc before issuance of id card.
Surrendered id cards are destroyed on a periodic basis.
Updation of id card details in IDMS as per prescribed process.
Ensure that the ID cards at the agency is reconciled on monthly including cancelled ID cards.
COC training conducted for the field executives periodically.
Ensure that the settlement precalling / IVR based confirmation and letter generation is done as per prescribed process.
Ensure trail updation in the dedicated system as per process Ensure that the CAD MIS and recon are completed within the stipulated TAT and accuracy.
Exception reporting and trend analysis of settlements processed Receipt Management (Manual HHT): Cash Deposit (Cards): Diary note Debit letter processing (Cards): Ensure that the team completes the activities involved in the receipt management which includes receipt reconciliation, sighting of unused/cancelled receipts, completion of lost receipt formalities etc. Read more