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Manager Technical Support- job post Altera Digital Health Inc.
Work from home
#771499
Remote / WFH
Altera Digital Health Inc.
Job Description
Full job description
Location: Remote (U.S. or Canada)
Department: Support
Employment Type: Full-Time
Reports To: Director, Technical Support
Travel: Minimal (<10%)
Position Summary
The Manager, Technical Support – Revenue Cycle leads teams supporting healthcare revenue cycle applications across registration, scheduling, financial management, and medical records applications. This role combines people leadership, technical expertise, operational excellence, and data-driven decision-making to deliver exceptional customer outcomes.
The ideal candidate is an analytical and customer-focused leader with experience building high-performing teams and driving operational improvements. They will champion innovation, including the responsible adoption of AI technologies to improve efficiency, service quality, and customer experience.
Key Responsibilities
Leadership & Team Development
Lead and develop medium-sized, geographically distributed support teams.
Foster a culture of accountability, collaboration, and continuous improvement.
Serve as an escalation point for critical customer issues.
Lead workforce planning, staffing, capacity management, and resource allocation across support operations.
Manage performance, employee development, and succession planning.
Support Operations
Oversee support for Financial Management, Patient Registration, Scheduling, and Medical Records applications.
Drive operational performance, including SLA attainment, customer satisfaction, and support efficiency metrics.
Establish operational priorities and ensure alignment with departmental goals.
Contribute to departmental strategy and annual planning.
Location: Remote (U.S. or Canada)
Department: Support
Employment Type: Full-Time
Reports To: Director, Technical Support
Travel: Minimal (<10%)
Position Summary
The Manager, Technical Support – Revenue Cycle leads teams supporting healthcare revenue cycle applications across registration, scheduling, financial management, and medical records applications. This role combines people leadership, technical expertise, operational excellence, and data-driven decision-making to deliver exceptional customer outcomes.
The ideal candidate is an analytical and customer-focused leader with experience building high-performing teams and driving operational improvements. They will champion innovation, including the responsible adoption of AI technologies to improve efficiency, service quality, and customer experience.
Key Responsibilities
Leadership & Team Development
Lead and develop medium-sized, geographically distributed support teams.
Foster a culture of accountability, collaboration, and continuous improvement.
Serve as an escalation point for critical customer issues.
Lead workforce planning, staffing, capacity management, and resource allocation across support operations.
Manage performance, employee development, and succession planning.
Support Operations
Oversee support for Financial Management, Patient Registration, Scheduling, and Medical Records applications.
Drive operational performance, including SLA attainment, customer satisfaction, and support efficiency metrics.
Establish operational priorities and ensure alignment with departmental goals.
Contribute to departmental strategy and annual planning.
