Verified Job
Accounting - Finance
Manager Service Performance Management
Accounting - Finance
#225608
Remote / WFH
Job Description
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Manager, Service Performance Management
Standard Chartered Bank Ltd
Mumbai, Maharashtra
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17 hours agoFull–time
Role Responsibilities
Access Management and Data Protection team is made up of cyber security thought leaders, who are accountable for provisioning Access Management, Data Discovery and Classification, Information Rights Management and Data Leakage Protection services that play key roles in improving Bank s cyber security posture by preventing, detecting and minimizing the impact of developing cyber threats.
The teams collaborate and provide complementary services in order to allow efficient management and timely response to information and cyber security incidents, and therefore ensure and support the continuity and growth of Bank s business operations and meet the both internal and external stakeholders expectations across 70+ countries and territories, in which SCB operates.
This is a Service Performance Management role who will report directly to Lead, Governance, Process and Service Management. The role will be responsible for effectively manage service and stakeholders providing transparency and a single interface for escalation across the Access Management and Data Protection processes.
This role has the accountability to uplift the maturity of service performance management operations to ensure stakeholders have a complete view of AMDP service through regular governance forums, metric reporting and to communicate AMDP service achievements.
Strategy and Operational Activities
• Being a key interface for the ICS Heads and our CIO partners to assist them in having a complete view of the ADMP Services and interfacing them directly with the ADMP Service Heads and / or Project teams.
• Escalate all stakeholder(s) queries to the relevant ADMP Head/Lead and track to resolution.
• Ensure metric breaches / service issues have been investigated thoroughly and treatment plans in place to be conveyed in Service Review.
• Generate regular Service Packs Include control and service metrics, emerging themes on service issues. This will be both at a portfolio and granular.
• Hold regular Review Meetings - Conduct, minute and track all actions to completion.
• Communicate ADMP Services achievements.
• Seek constant feedback from the stakeholders, implement changes and improvements as needed.
• Work with stakeholders such as business
Manager, Service Performance Management
Standard Chartered Bank Ltd
Mumbai, Maharashtra
Apply on Shine.com
17 hours agoFull–time
Role Responsibilities
Access Management and Data Protection team is made up of cyber security thought leaders, who are accountable for provisioning Access Management, Data Discovery and Classification, Information Rights Management and Data Leakage Protection services that play key roles in improving Bank s cyber security posture by preventing, detecting and minimizing the impact of developing cyber threats.
The teams collaborate and provide complementary services in order to allow efficient management and timely response to information and cyber security incidents, and therefore ensure and support the continuity and growth of Bank s business operations and meet the both internal and external stakeholders expectations across 70+ countries and territories, in which SCB operates.
This is a Service Performance Management role who will report directly to Lead, Governance, Process and Service Management. The role will be responsible for effectively manage service and stakeholders providing transparency and a single interface for escalation across the Access Management and Data Protection processes.
This role has the accountability to uplift the maturity of service performance management operations to ensure stakeholders have a complete view of AMDP service through regular governance forums, metric reporting and to communicate AMDP service achievements.
Strategy and Operational Activities
• Being a key interface for the ICS Heads and our CIO partners to assist them in having a complete view of the ADMP Services and interfacing them directly with the ADMP Service Heads and / or Project teams.
• Escalate all stakeholder(s) queries to the relevant ADMP Head/Lead and track to resolution.
• Ensure metric breaches / service issues have been investigated thoroughly and treatment plans in place to be conveyed in Service Review.
• Generate regular Service Packs Include control and service metrics, emerging themes on service issues. This will be both at a portfolio and granular.
• Hold regular Review Meetings - Conduct, minute and track all actions to completion.
• Communicate ADMP Services achievements.
• Seek constant feedback from the stakeholders, implement changes and improvements as needed.
• Work with stakeholders such as business
