Manager, Project Services Delivery

Vancouver Police Department
Manager, Project Services Delivery

Classification: Manager, Project Services Delivery
DEPARTMENT: Vancouver Police Department
DIVISION: Support Services
SECTION: Project Services Operations Excellence Unit, Information Communication Technology

STATUS:
Regular Full-Time (EXEMPT)

HOURS OF WORK:
Monday to Friday 0800-1600, 35 hour work week

LOCATION: 3
585 Graveley Street, Vancouver

SALARY:
Pay Range 111- $121,+60 to $160,467 annual

COMP. END DATE:
Friday July 11, 2025

“NOT JUST A JOB . . . A CONTRIBUTION”

Oversee the IT project portfolio, elevating and ensuring project management quality, efficiency, and reporting. Co-lead the broader project-management function by partnering with different business units to deliver strategic programs and drive transformative changes in policing operations while championing continuous improvements in IT service delivery across the Section.

Essential Duties

Establish and maintain high standards in project management by enforcing governance frameworks, standardizing templates, and implementing stage-gate reviews to ensure consistency, compliance, and control throughout the project lifecycle.
Establish uniform project management procedures from initiation and planning to execution, monitoring, and closure including clear communication protocols to align and inform all stakeholders at each phase.
Partner with business units to co-lead the enterprise project-management function, delivering complex, large-scale programs that modernize policing operations and enhance community services.
Oversee all aspects of project execution, including governance, interdependencies, budgets, resources, risks, and vendor relationships to ensure successful project outcomes.
Establish and monitor operational performance metrics to proactively identify trends and opportunities to improve the quality of frontline IT service delivery.
Supervise project managers and the Technology Learning Unit to deliver IT initiatives, applying structured change-management that secures user adoption and lasting operational value.
Maintain an up-to-date register of active projects and emerging IT initiatives.
Establish and manage an executive dashboard that provides leadership with real-time visibility into project status, resource allocation, and risk, supporting data-driven decision-making and prioritization.
Other related duties and responsibilities as assigned


KNOWLEDGE, SKILLS ABILITIES:
REQUIRED:

Formal training in project management methodologies consistent with those provided by PMI (Project Management Institute) as well as Project Management Professional (PMP) certification.
Proven management skills, including the ability to effectively motivate and hold accountable team members, allocate workloads, undertake performance evaluations and coach/mentor individuals.
Excellent facilitation, negotiation and communication skills (both verbally and in written form), ability to translate complex concepts for non-expert audiences, reconcile differing perspectives, develop consensus and ensure effective working relationships and support from stakeholders.
Ability to develop and maintain effective working relationships with technical and non- technical staff, across departments leading program/project teams.
Ability to analyse complex problems, develop solutions, and make sound decisions or recommendations grounded in facts and strategic insight.
Exceptional organizational skills, ability to thrive under pressure and prioritize work, handle multiple assignments, and meet deadlines.
Ability to manage change and assist others with adapting to change.
PREFERRED:

Familiarity with police operations, first responder technologies, and policing information systems.
Understanding of incident, change processes to improve IT service delivery.


EXPERIENCE:
REQUIRED:

A minimum of seven years of experience as a Program or Project Manager, or an equivalent combination of education and experience.
Experience working in a large corporate or institutional environment at an intermediate or senior level, with responsibility for a diverse set of projects.
Demonstrated experience leading transformation and delivering change within an organization.
Demonstrated experience in the management and delivery of complex, high profile, multi-stakeholder programs and projects which require delivery under demanding timelines and conditions and collaborating with senior executive stakeholders.
PREFERRED:

Minimum one year of experience in a supervisory role



EDUCATION
REQUIRED:

Diploma in computer systems technology or related discipline at a technical institute or community college
Active and current Project Management Professional (PMP) certification required.


OTHER REQUIREMENT(S):

Valid BC Driver’s license
All employees must maintain their Enhanced Security Clearance while employed with the Vancouver Police Department. Enhanced Security Clearances will be renewed every 5 years.
Must be a Canadian Citizen or Permanent Resident


Selection Process:
Selected candidates may be required to take a written test and must obtain a minimum 70% passing mark to move forward to the interview stage.

NOTE: This position is Exempt from the Union.

We thank all applicants, only those shortlisted will be contacted

Applicants should submit a resume and cover letter via email by 4:30pm of the closing date. The email should indicate clearly the competition number on the subject line, and made to the attention of Human Resources Section, via email vpd.civilian.jobs@vpd.ca.

THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER


Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience : 5 years or more Read more