Manager | Customer Care|BFS01+507

With a startup spirit and +0,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Transformation happens here. Come, be a part of our exciting journey!

ARE YOU THE ONE WE ARE LOOKING FOR?

Inviting applications for the role of Manager, Customer Service - Voice and Chat!

Genpact is searching for dynamic, forward-thinking individuals for a Customer Service, Voice Chat Agent position offering long term stability in this permanent placement role.

This position is for a 24/7/365-day operation responding to inquiries from customers pertaining to card services. This position takes place in a call center environment and inquiries may come via live phone, email, and/or live chat services.

Responsibilities
• Receive and respond to inbound customer calls/chats; capture and verify required information
• Comprehend customer requests, for products or services.
• Provide information to the customer and place appropriate notes in the system indicating exactly what action was taken or needs to be taken; attentiveness to notes/customer interaction detail for auditing, reporting and customer experience purposes
• Ensure accurate security procedures are followed on all e-commerce customer interactions
• Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
• Act as a product knowledge specialist
• Provide excellent customer service and provide answers to customer questions within set standards
• Responsible for ensuring adherence to all operations and compliance procedures

Qualifications we seek in you!

Minimum Qualifications
• Experience in providing outstanding customer service in a customer contact center
• Outstanding communication and interpersonal skills
• PC keyboarding and internet experience needed
• Dedicated worker, with the ability to work well both independently and within the context of a larger collaborative unit.
• Must have a flexible schedule (including weekend shift work)

Preferred Qualifications
• Experience in banking and/or credit card processes
• Experience in live-chat roles and/or inbound/outbound calling

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job

Manager

Primary Location

India-Jaipur

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Apr 25, 2024, 2:00:06 AM

Unposting Date

Ongoing

Master Skills List

Operations

Job Category

Full Time Read more