Manager| Client Services |Ediscovery|

About Us:

Unitedlex India Pvt. Ltd. (Formerly known as iRunway) is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity.

Kindly go through our company website: https://www.unitedlex.com/

Shift: 8:30 PM to 5:30 AM / 4:30 AM to 1:30 PM

Job Description : Client Services - Manager

Location: Gurgaon / Bangalore

Reports to Associate Director

The Project Manager is responsible for the oversight, planning, coordination, and execution of all project management activities for their assigned projects. This role is also responsible for, coordinating across internal teams and within the project management structure to ensure that client requests are handled timely and accurately. This role is client facing and requires significant interaction with the client, outside counsel and review providers to manage work across all groups. This role will manage and execute upon the day-to-day project requests/tasks and overall program related initiatives which includes but is not limited to playbook creation, client reporting needs, custom client requests, issues identified and escalated. The Project Manager will serve as a mentor to Associate Project Managers and colleagues within the global team, specifically offshore team members.

Responsibilities
• Delivers Project Management services for assigned Projects.
• Maintain 80% billable utilization across assigned clients.
• Identifies and manages risk proactively.
• Extensive experience with Relativity front end tasks and capabilities.
• Can easily provide client trainings, demos and make recommendations on how best to utilize the tool.
• Acts as a point of escalation on project issues; works with Sr. Project Managers and/or Team Lead and appropriate internal teams to assesses, identify root cause, and manage messaging to the client.
• Leads project meetings internally, with the client and/or outside counsel to keep project tasks and deadlines on track. This includes but is not limited to Project Kick off calls, training sessions, meetings clarifying project requests and issue identification/follow-up.
• Continually seeks opportunities to increase customer satisfaction and strengthen client relationships.
• Works with team and participates in client meetings on best practices for a project, proactively works to addresses issues, and messages resolution where appropriate.
• Understands client pricing modules and adheres to billing protocols.
• Participates in the continuous improvement of UnitedLex Project and Program Management methodologies and processes.
• Sound understanding of technical products and services in the market, including forward-looking understanding of industry trends and new technologies.
• Aware of competitors' products and their strong and weak points.
• Participation in training curriculum build and conduct formal training sessions on tasks handled by project management.
• Work closely with offshore team; train them on client specific nuances so that they can aid in handling requests.
• Compliance with time entry guidelines and deadlines required.

Qualifications
• 3-5 years’ experience as a PM in the Litigation Support industry.
• Fully understands the eDiscovery market, competitor structures as well as the EDRM and applies this knowledge to their day-to-day interactions with clients, outside counsel and review providers.
• Consultative expertise in managing eDiscovery projects.
• Significant experience with Relativity; ability to conduct training sessions, navigate the platform easily and troubleshoot front end issues.
• Full understanding of all industry standard technologies, challenges, and benefits. Comfortable speaking of these technologies to clients and strategizing on the appropriate approach for
• Proactive client/relationship management and risk identification.
• Excellent written and verbal communication skills.
• Excellent planning and organizational skills.
• Advanced abilities in MS Office suite, specifically MS Excel for complex reporting purposes.
• Open to work in US hours
• Experience with Reveal review platform a plus.
• Project Management Institute, Project Management Professional (PMP) ® is a plus Read more