Managed Services Engineer

MS Engineer Job Description: The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity. Key Roles and Responsibilities: Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational Perform necessary checks, apply monitoring tools and respond to alerts Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail Assist in analyzing, assigning, and escalating support calls, Investigate third line support calls assigned and identify the root cause of incidents and problems Report and escalate issues to 3rd party vendors if necessary Provide onsite technical support to clients and provide field engineering services to clients Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT Proactively identify opportunities for work optimization including opportunities for automation of work Knowledge, Skills, and Attributes: Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Academic Qualifications Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience) Required Experience: Demonstrated work experience Demonstrated experience required in Engineering function within a medium to large ICT organization Demonstrated experience of Managed Services Demonstrated working knowledge of ITIL processes Demonstrated experience working with vendors and/or 3rd parties
• It is a Full Time Hardware / Network Engineer job for candidates with 5 - 6+ years Experience.

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What qualifications and experience are required for this Managed Services Engineer position?
Ans : Candidates should have All Education levels with 5-7 years of experience.

What is the salary and job type for this role?
Ans : Salary details will be shared during the hiring process.

What shift and timings does this job follow?
Ans : This Managed Services Engineer job follows a Day shift.

Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Buti Bori, Nagpur.

How many openings are available for this position?
Ans : There is 1 opening available for this position.

Is this job open for all genders?
Ans : Yes, this Managed Services Engineer job is open for both male and female candidates.

Where is this job located?
Ans : This Managed Services Engineer job is located in Buti Bori, Nagpur.

Why should you apply for this Managed Services Engineer job?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening available.