Job description
POSITION SUMMARY:
We are seeking an experienced and skilled individual to join our team as an Experienced Loss Prevention Security Door Guard. In this role, you will play a crucial part in maintaining the safety and security of our premises through your expertise in security protocols, access control, and risk mitigation. The ideal candidate will have a minimum of 3 years of proven experience in a security-related role, excellent observational skills, and the ability to manage challenging situations with confidence
This position is responsible for the security and prevention of theft at all entrances at designated stores; has responsibility for the execution and enforcement of all company policies at all CURACAO stores; uses various types of equipment and techniques: enforces, secures, helps customers or employees with basic store questions; physically stands at designated entrances to enforce company policies and to provide customer service if appropriate; report on suspicious activities internal or external to Loss Prevention Management. This position reports directly to the Loss Prevention department.
ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Duties
• Access Control: Monitor and manage access points to ensure only authorized personnel enter designated areas, utilizing experience to identify potential security risks.
• Surveillance: Utilize your seasoned understanding of surveillance systems to maintain a constant awareness of activities within and around the premises, identifying and addressing any suspicious behavior and potential threats.
• Deterrence: Employ your experience to actively deter theft, vandalism, and other criminal activities through a visible and authoritative presence. Engage with individuals displaying suspicious behavior to discourage unlawful actions. Stops will be required, as necessary.
• Apprehension and Detention: Utilize appropriate tactics and techniques to apprehend and detain individuals suspected of theft or other criminal activity. Exercise sound judgment and adherence to legal guidelines when conducting apprehensions.
• Hand Cuffs: Utilize proper techniques and usage as needed when a situation arises.
• Customer Service: Leverage your customer service skills to provide an elevated level of service to employees, visitors, and guests while enforcing security policies and procedures. Address inquiries, concerns, and complaints in a prompt and respectful manner.
• Emergency Response: Apply your experienced judgment to respond promptly to emergency situations, such as alarms or incidents, taking appropriate action to mitigate risks. Collaborate with emergency services, as necessary.
• Documentation and Reporting: Maintain accurate and detailed records of security-related incidents, investigations, and outcomes. Prepare comprehensive reports and documentation for management, law enforcement, and legal purposes.
• Report Writing: Utilize your experience to maintain accurate and detailed records of security-related incidents, preparing comprehensive incident reports. Must be able to speak both English and Spanish and write in a clear thoughtful manner in English for reporting to internal and external law enforcement.
• Collaboration: Work collaboratively with other security personnel, law enforcement, and management to ensure a cohesive and effective security strategy.
• Equipment Operation: Apply your technical expertise to operate and maintain security equipment, including surveillance cameras, access control systems, and communication devices and handcuff usage.
• Assist Store Management: Provide support to store management during opening and closing procedures, contributing to the overall efficiency and security of store operations.
• Additional Duties: Perform any other duties as assigned or required, demonstrating flexibility and adaptability in fulfilling job responsibilities.
This job description reflects the general guidelines considered necessary to describe the principal function of the job identified and shall not be constructed as a detailed description of all the work requirements that may be inherent in the job.
POSITION SKILLS QUALIFICATIONS
To perform this job successfully, the individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Loss Prevention Security Door Guards need good judgment to react effectively and efficiently in stressful situations by taking the best course of action. They need to be the ones who remove the imminent danger of vandalism and theft from the store.
• Loss Prevention Security Door Guards also need to have great verbal and written communication skills to explain the situation to management, employees and law enforcement as needed. Associates must be able to speak clear English to speak to law enforcement and or local fire. Report writing is to be written in English.
• Loss Prevention Security Door Guards will be observing people during their work hours so they should have good observation skills and be alert and aware.
• Loss Prevention Security Door Guards need to be patient, observing store activity for hours without distraction. They must keep an alert mind and think clearly while always patient.
• Great agility
• Ability to act with integrity and in a professional manner
• Ability to react appropriately in stressful situations
• Ability to solve problems as they arise
• Exceptional interpersonal skills
• Knowledge of the Power of Arrest and detainment required.
• Valid government issued ID for police reports and court purposes.
• Teamwork oriented
• Dynamic and Enthusiastic
• Open to learn and to accept changes in a fast-paced mode.
• Must be 18 years or older.
• This position requires a responsive person, who can relate to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image. Incumbent must understand the Company’s policies and procedures.
ADDITIONAL SKILLS ABILITIES
Education
• High School Diploma (or GED)
Experience
• Minimum 3 years of security experience
Language Skills
• English and Spanish
• Reporting to be completed in English.
Computer Skills
• Basic computer skills
Certificates and Licenses
• Guard Card, Additional licenses a plus – if no guard card is available, the company will help the qualified candidate to obtain one.
• Handcuffs, use and certification from previous experience
Other Requirements
• Math Skills that allow the candidate to be able to add, subtract, multiply and divide using whole numbers, fractions, percentages, and decimals.
• This is a drug free environment. The use of legal marijuana during work hours and or breaks is not acceptable.
WORK ENVIRONMENT
• Ability to work in a challenging environment.
• Ability to work in a fast-paced environment
To apply for this position please visit: https://hr.icuracao.com/careers
Job Types: Full-time, Part-time
Pay: $17.28 - $22.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
• Have you ever worked in a retail store as a security guard? If yes, what store and what were your responsibilities?
• As a security guard do you have experience dealing with a homeless person? If yes explain.
• In case of an emergency where 911 needs to be called in, are you able to communicate in English with the 911 dispatch?
• As a security guard, have you made an arrest(s)? If yes, explain.
• As a security guard have you had any physical altercations with shoplifters, the homeless, or customers? If yes explain.
• If requested, can you provide proof of your valid Guard Card?
• If you have completed the Guard Card course, as a security guard, explain what is "power to arrest".
• With the training that you received from your Guard card course, how will you handle a homeless person being hostile and refusing to exit your retail work location?
• How would you DE-escalate the situation? Provide an example.
• Police reports are completed via an online website. Would you be able to properly complete an online Police report in English?
• All incident, accident, and theft reports must be written in English. Would you be able to write a full report in English (Who, what, where, when, why, how)?
• If you were subpoenaed to testify in court, would you be able to do so in English?
Experience:
• Security: 3 years (Required)
License/Certification:
• Guard Card (Required)
Work Location: In person
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