Verified Job
Warehouse / Logistics
Logistics Lead- Pune, nagpur, indore, hyderabad
Warehouse / Logistics
#775855
Remote / WFH
Tata Consultancy Services
Job Description
Role: Team leader for a 24/7 process
Eligibility & Desired Skills:
Minimum 3 years of experience in Team leader role (preferred)
Should have handled a Span of 50 Plus Staff ( Team Size )
Customer Focus
Excellent Leadership skill
Excellent Communication, Influencing and Negotiating skills
Performance Management & People Development
Business Acumen
Planning & Organizing
Analytical Thinking & Decision-Making Skills
Flexibility & Resilience
Achievement orientation & Withstanding Pressure
Ownership & Accountability for results Ready to work in any shift / day
Job Description
To manage end to end skillset operations in line with the Unit objectives for business performance improvement
Managing & improving Customer Experience - Managing SLAs, AHT, Utilization,
Outliers, Attendance, and Attrition nd Effective Management of Budgets and Commercials.
Client Management through effective SLA monitoring, query resolution and weekly connects.
Employee Development & improvement of Employee satisfaction index nd Succession Planning
Process and Productivity Improvements - Performance reviews
Work in collaboration with the Quality / Work force planning & HR teams
Daily, weekly, and monthly reporting
Effective Floor Management during volume processing and TAT deadlines
Eligibility & Desired Skills:
Minimum 3 years of experience in Team leader role (preferred)
Should have handled a Span of 50 Plus Staff ( Team Size )
Customer Focus
Excellent Leadership skill
Excellent Communication, Influencing and Negotiating skills
Performance Management & People Development
Business Acumen
Planning & Organizing
Analytical Thinking & Decision-Making Skills
Flexibility & Resilience
Achievement orientation & Withstanding Pressure
Ownership & Accountability for results Ready to work in any shift / day
Job Description
To manage end to end skillset operations in line with the Unit objectives for business performance improvement
Managing & improving Customer Experience - Managing SLAs, AHT, Utilization,
Outliers, Attendance, and Attrition nd Effective Management of Budgets and Commercials.
Client Management through effective SLA monitoring, query resolution and weekly connects.
Employee Development & improvement of Employee satisfaction index nd Succession Planning
Process and Productivity Improvements - Performance reviews
Work in collaboration with the Quality / Work force planning & HR teams
Daily, weekly, and monthly reporting
Effective Floor Management during volume processing and TAT deadlines
