Lock Desk Analyst

Supporting the Lock Desk in a full-time remote capacity, the Lock Desk Analyst will process rate lock, change, and extension requests while ensuring adherence to rate lock policies and collaborating with cross-functional teams.
Key responsibilities:
• Process rate lock, change, reprice, and extension requests in Encompass while communicating effective with requestors
• Assist Loan Officers with post-lock file inquiries and collaborate with Secondary Marketing leadership on system changes and process enhancements
• Provide real-time training and support within Secondary Marketing and assist with system, product, and procedural inquiries
Required qualifications:
• Bachelor's degree in a related field or equivalent combination of education and experience
• 2+ years of mortgage lending experience or relevant coursework, preferred
• Experience with Optimal Blue and Encompass systems, preferred
• Background in Secondary Marketing or Capital Markets, preferred
• Proficiency in Microsoft Office (Excel, Outlook, Word)
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