Leave of Absence Benefits Support Specialist

Work is Sweet!

'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.
See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.
Job Description Summary:
Provides support in the administration of employee leave programs, including FMLA, ADA, CFRA, PDL, military, parental, and personal leaves. Collaborates with the Leave Administrator, third-party vendors, HR, and Benefits teams to ensure compliance and a smooth employee experience.

Responsibilities include coordinating leave requests, maintaining accurate documentation and reports, responding to inquiries, and educating employees on leave processes and benefit impacts. Requires 3–5 years of multi-state leave experience, strong organizational and communication skills, and the ability to handle sensitive information with discretion. Workday experience preferred.

The pay range for this position is expected to be $70k-$75k annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
Job Description:
Job Description
Provide support to the Leave of Absence Administrator in the administration of a wide range of protected leaves, including but not limited to FMLA, ADA, CFRA, PDL, state specific leaves, military leaves, parental leaves, and personal leaves.
Provide guidance, coordinate leave requests, ensuring legal compliance and facilitating
smooth transitions for employees returning from leaves of absence.
Partner with the Leave of Absence Administrator and collaborate with our third-party administrator to streamline our leave process and improve employee experience.
Educate employees on their responsibilities and required documentation for taking leave
Creates and maintains accurate compliant leave of absence tracking and recordkeeping,
along with reporting. This includes the monthly report invoice.
Process all documentation associated with leave and respond to routine employee inquiries regarding leaves of absence.
Maintain frequent contact with HRBPs and HRCs and provide employee case status.
Provide guidance to employees on the impact of employee benefits as it relates to a specific type of leave.
Partner and provide support to the Benefits Team.
Additional task as needed.
Job Requirements
3-5 years of leave of absence/benefits experience
Expert level leave and proven experience of multi state leave such as CA, Oregon, WA, etc. Ability to handle sensitive information with discretion and confidentiality.
Effective communication and interpersonal abilities with a focus on customer service. Strong understanding of employee benefit impact as related to leaves.
Highly organized, detail oriented
Ability to handle a high volume of work. Workday experience a plus
Adhere to See’s Principles:
Serve Customer with A Smile (Create a welcoming environment, Treat internal and external clients and colleagues with respect)
Ensure Employee Excellence (Collaborate and connect, Foster an inclusive and respectful culture).
Earn Product and Service Quality (Quality in everything we do, dedicated to always do better)
Secure Strong Results (Embrace Accountability)
See's is an EOE
See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00). Read more