BPO Team Lead

Roles and Responsibilities Provides front-line supervision to an operational team of 25 or more employees Supervised team typically responsible for manging US healthcare Payer claims adjudication process May assign work to direct reports.
Makes hiring, firing, promotion, and disciplinary recommendations. Leads a team ensuring the highest quality of service is provided to clients. Monitors performance of the team and reports results and issues to higher-level leadership. Assists team with escalated client or account issues. Has input into hiring, staffing and maintaining a diverse and effective workforce. May interact with clients and internal departments to resolve issues. Works with the team to complete assignments using established guidelines, policies and procedures. Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications. Ensures appropriate record keeping, reports, and related administrative functions... Read more